Stacey (Su) Pontius Email & Phone Number

Boston, Ma, Us

Greater Boston

Boston, Massachusetts, United States

Supervise office activities, including day-to-day administration, office maintenance, coordination with maintenance technicians, inspections of access control systems, addressing office security-related issues, overseeing repairs, and collaborating with cleaning and technical service teams.Place orders related to admin services including food and beverage, equipment, office supplies, various materials, etc.Negotiate contracts, including terms and pricing, and ensure favorable agreements.Continuously monitor and evaluate existing contracts, proactively seeking opportunities to renegotiate terms and optimize partnerships with approved vendors.Support in collecting and verifying data necessary for reporting, statements, and audits.Manage office assets including reference book library, games library (physical and steam), administrative software, and general account access information for programs.Organize logistics for business trips, both domestic and international, including but not limited to, booking hotels, flights, trains, car rentals, and taxi services.Research and identify the most optimal flight connection options based on the specific needs of travelers.Provide emergency travel assistance on designated travel days, including but not limited to, flight cancellations, booking changes, on-site hotel problems.Facilitate and lead kick-off meetings for group travel occasions followed by supervising employee’s reimbursement process.Collaborate with other operational departments like HR, IT, Finance, to facilitate new hire onboarding, hardware equipment procurement, in-office resource rentals, and employee surveys, including but not limited to, 30-60-90 day check-ins, mental-health surveys, employee happiness and engagement surveys.Collaborate closely with internal stakeholders across various levels of management from executive leadership to team leads, acting as a liaison ensuring key objectives and expectations are met.

Greater Boston Area

-Spearheaded operational shift to online ordering, takeout, and limited indoor and outdoor seating solutions due to COVID-19 pandemic.-Developed organizational analysis/reporting process to target the most significant overhead costs. Recorded, analyzed, and tracked KPIs weekly/monthly/yearly. Decreased business functionality costs by 50% in the first year of employment.-Created an internal rebranding campaign with Adobe Illustrator, InDesign, and Canva to improve overall brand cohesion and impact. Designed new signage, menus, and logistics for indoor and patio space. Resulted in increased net sales by 71% and average daily sales transactions by 3x within the first year of employment. -Tracked and analyzed seasonal trends of clients’ spending and service staff performance through Square POS, Google Analytics, and MS Excel, to ensure the largest impact on client engagement and value delivered.-De-escalated any client service issues and implement a 360-feedback process as a platform to improve staff performance and client experience.-Supported partner relationships with third-party vendors to produce consistency in products, deliveries, and budgets. -Managed commitments with partner relationships of small, local, and some women-owned businesses to build community relationships and increase the visibility of their products. Led to a 5% increase in returning clients averaging 15% of our total clientele.

Boston, Ma

-Initiated, managed, and maintained third-party relationships with neighborhood establishments/brands including TD Garden, Boston Bruins, Boston Celtics, TripAdvisor, Converse, Related Beal, and Boston Harbor Alliance.-Managed a team of 15+ Front-of-House service staff including scheduling, training, feedback, and further career development resulting in the successful opening of a new high-energy, fast-paced restaurant environment.-Assisted with the triage of inbound emails from general client inquiries via the host team. Created, executed, and delivered a new team manual and training program focused on client success, operational best practices, and product knowledge. Improved morale/staff accountability.-Point-person for technological troubleshooting and asset management of 3rd party delivery apps, Point-of-Sales System, Sonos Sound System, custom lighting control, and office equipment.-Organized, processed, and archived Front-of-House and Back-of-House invoices using Basecamp, Excel, Google Drive.

Watertown, Massachusetts

-Developed new operational procedures to process, prioritize, and coordinate a high volume of event inquiries resulting in 23% increase in conversion and 66% increase in retention of clients.-Assisted clients with their event through generating, editing and negotiating Beverage Event Orders and budget statements in a timely manner.-Effectively coordinated team reports and deliverables within internal teams for event execution best practices.-Primary point of contact between Front-of-House client-facing service teams and Back-of-House internal operations teams using Basecamp.-Independently executed successful events ranging from 10 people to 150 people. Resulted in increased leadership responsibility and team success.

Watertown, Ma

Watertown, Ma

Boston, Massachusetts

-Involved in all phases of a project from kickoff to delivery, including scoping, resourcing, production, review, delivery, and archival.-Managed up to 30+ projects simultaneously in the Media business unit for our global offices (North America, LATAM, EMEA, APAC) using Teamwork, Salesforce, and Slack.-Facilitated and drove weekly status meetings for projects with stakeholders and C-suite level executives resulting in successful senior-level business relationships.-Day-to-day responsibilities included scheduling time allocation for Internal Creative Team to ensure on-time and budget within scope.-Supported third-party vendor relationships for translating assets to Spanish, French, Italian, German, Japanese, Korean, and Traditional Mandarin-Chinese. Included cataloging and updating archives which led to initial exposure to Eloqua.

Boston, Massachusetts

Bachelor Of Science In Business Administration, Marketing

Activities and Societies: Unofficial Project Dance Troupe

Education record