Stacey Wilkoff Friedman Email & Phone Number

Westerville, Oh, Us

I have always loved crafts and doing artistic projects. COVID and sheltering-in-place gave me the opportunity to explore other ways to be creative. I had attended a few Wine and Sip type of classes with friends and was pleasantly surprised to discover that I had some talent. Since I could no longer attend in-person classes, I defaulted to YouTube and discovered a plethora of painting techniques. The one that intrigued me the most was acrylic pour painting. I took a few online classes and I was hooked! I started with canvas pouring and quickly moved to other modalities such as glass (vases and candy dishes), ceramic tiles (coasters and trivets), wood letters and shapes, and my most recent obsession, pour paint jewelry. I have created so much art that I am now venturing into Craft/Vendor shows to sell my artwork. Check out my Facebook page for more information and to peruse the pictures. www.facebook.com/creativecolordesignsbystacey

Interim Director, Quality & HEDIS/Stars. Doctors HealthCare Plan, Miami, Florida

Irvine, California, Us

Built relationships with clients to leverage HEDIS, Risk Adjustment, and Personal Health Assessment solutions. Orchestrated weekly client meetings to track progress against metrics and address client needs. Provided strategic guidance to exceed client goals.Highlights of accomplishments in this role include: • Acted as a Subject Matter Expert (SME) on HEDIS, Risk Adjustment, and Personal Health Assessment projects. • Collaborated with teams to streamline processes and developed training materials on HEDIS technical specifications.

Managed Medicaid and DSNP lines of business and analyzed data while adhering to policies for mitigation of member complaints and breakdown of departmental silos. Led a committee dedicated to monitoring and improving STAR ratings and HEDIS metrics, ensuring stakeholder accountability and strategic planning for achievement. Led the NCQA accreditation process, fostering collaboration with stakeholders across the organization to meet deliverable deadlines.Highlights of accomplishments in this role include: • Executed a Member Awards Program for 300K Medicaid members, resulting in a 20% increase in member engagement. • Assessed current projects and programs, offering suggestions to refine internal processes and implement solutions to improve quality metrics across multiple lines of business.

Directed a team of 12 professionals within the Quality Department, including 3 Registered Nurses, 1 Manager, and 2 Data Analysts, and provided oversight for a team of 6 Quality Coordinators managed by the Manager. Arranged committee and stakeholder meetings and cooperated with senior leadership to devise strategies and report results. Facilitated collaboration across departments and administered the HEDIS record retrieval and abstraction process for data integrity and process improvements.Highlights of accomplishments in this role include: •Optimized STAR rating from 3.5 to 4 stars within one year, leading to recovery of $20M in quality bonus. •Coordinated with network and risk adjustment departments to integrate Value-Based Quality Agreements, enhancing provider engagement and closing care gaps.

Us

• Project planning & implementation for Medicaid, MyCare Ohio & DSNP Line of Business.• Manages the Quality Improvement Portfolio to; data capture and collection, provider engagement and value-based contracting, member engagement programs, clinical, and customer care touch points.• Collaborate with matrix partners to implement and monitor Quality PIPs and QIPs.• Develop strategies to improve STAR & HEDIS ratings through analysis of large data sets which include; HEDIS, STARS, HOS, CAHPS and MDS.• Develop yearly playbook which outlines specific actions and sets targets to achieve dependent upon Plan goals.• Monitors monthly, quarterly, semi-annual and annual reports against goals to assess program success and alignment and to identify opportunities for improvement and presents data to Senior Leadership.• Collaborate with Quality Director, Medical Director and National partners to develop and implement Provider incentive programs to close gaps in care and increase STAR and HEDIS rates.• Manage Quality Live Outreach Team where the goal is to increase STAR and HEDIS rates by telephonically engaging members to close gaps in care.

Us

Offered valuable support to the VP of Network Strategy and the VP of Marketing, administering 11 staff members in marketing and 5 in the network department. Oversaw calendar management, meeting scheduling, and travel arrangements. Coordinated sponsorships for conferences, seminars, and events.Highlights of accomplishments in this role include: •Controlled onboarding processes for new employees, led special projects, and developed policies and SOPs.

Columbus, Ohio, Us

• Manage daily operations of office which included 10 remote employees; i.e. maintain office supplies, open mail, plan office gatherings.• Executive Assistant to CEO; i.e. manage calendar, schedule travel, handle personal & confidential tasks.• Prepare for and plan meetings, i.e. agendas, hand-outs, audio visual. • Answer and screen phone calls for 30 person office.• Support Finance Department by invoicing, process customer credits, manage purchase orders using Everest Accounting software.• Support Marketing Department by preparing daily sales and advertising reports.

New York, Ny, Us

• Identify, solicit and manage event sponsors, participants and supporters.• Supervise planning, budgeting, execution and evaluation of all special events.• Oversee logistical requirements for pre and post events and onsite execution.• Develop proposals and marketing/communication materials for all events.• Site visits, vendor interviews and negotiate vendor contracts.• Supervise the Special Events Manager and college interns.

There’s only so much time in a day. We can’t save it—we can only spend it wisely. That’s why we created I’LL DO IT! Corporate & Personal Concierge Services. Our clients include corporations, small businesses, busy parents and new mothers, single professionals and seniors who use our trusted associates to do the things they don’t have time to do—grocery shopping, housekeeping, party planning, pet care, auto care, and so much more! • Perform all functions of running a business, i.e., marketing, customer service, accounting, human resources, sales, development.• Create, develop, plan & implement business plan for concierge service.• Market & develop client base for business.• Executive Assisting to clients which include; personal assisting, personal shopping, party & event planning, business services.• Responsible for all HR duties including; hiring, firing and supervising 6 employees.