Staci Bennett, Cmcp Email and Phone Number

• Act as a central point of contact for previous servicer and previous services counsel to ensure that litigated matters are being managed by the appropriate department.• Manage all emails for contested foreclosure matters that needs to be escalated to the Litigation Department to manage• Research loan that are coded for Legal that Legal is not monitoring• Maintained attorney communication via phone, email and LPS.• Responsible for timely processing of activities… Show more • Act as a central point of contact for previous servicer and previous services counsel to ensure that litigated matters are being managed by the appropriate department.• Manage all emails for contested foreclosure matters that needs to be escalated to the Litigation Department to manage• Research loan that are coded for Legal that Legal is not monitoring• Maintained attorney communication via phone, email and LPS.• Responsible for timely processing of activities and responsiveness of alerts to ensure Foreclosure Timeline is met.• Minimize losses through management of attorney to ensure Foreclosure process is consistently progressing.• Ensure accounts are properly documented with actions taken, correspondence, and explanation of delay, if any.• Ensure compliance with all state and investor requirements.• Provide information and chronologies for investor requested reporting. Show less

• Submit loan to Attorneys for proceeding and monitoring Bankruptcy cases.• Obtain and review bankruptcy plan to assure compliance.• Audit bankruptcy files.• Assist in training of new employees.• Monitored bankruptcy tracking via MSP Fidelity, LPS Desktop, and Lenstar• Completing Proof of Claims and Motions for Reliefs.• Removal of files to Foreclosure or Collections• Review, audit and research files• Monitor all Bankruptcy… Show more • Submit loan to Attorneys for proceeding and monitoring Bankruptcy cases.• Obtain and review bankruptcy plan to assure compliance.• Audit bankruptcy files.• Assist in training of new employees.• Monitored bankruptcy tracking via MSP Fidelity, LPS Desktop, and Lenstar• Completing Proof of Claims and Motions for Reliefs.• Removal of files to Foreclosure or Collections• Review, audit and research files• Monitor all Bankruptcy Adversary cases and refer to an attorney when needed. Show less

• Maintains customer records by updating account information.• Professionally handled incoming request from customer and ensure that issues are resolved both promptly and thoroughly.• Take payments via phone from customers• Resolve product or service problems by clarifying the customers complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution

• Function as initial point of contact for customers and telephone traffic. Handled routine customer inquires and questions by phone and email.• Reviewed preliminary title reports, appraisals, credit reports, and financial statements to determine any problems with the residential property or credit and income of the borrower.• Assisted with loan closings.• Developed and maintained ongoing rapport with centralized sales and service customer base.• Adhered strictly… Show more • Function as initial point of contact for customers and telephone traffic. Handled routine customer inquires and questions by phone and email.• Reviewed preliminary title reports, appraisals, credit reports, and financial statements to determine any problems with the residential property or credit and income of the borrower.• Assisted with loan closings.• Developed and maintained ongoing rapport with centralized sales and service customer base.• Adhered strictly to compliance and operational risk controls in accordance with company and regulatory standards, policies and practices. Show less

• Corresponded with car dealerships and sales representatives• Setup all car dealerships agreements with the company• Responsible for terminating dealerships from the companies three main systems