Hired to drive sales and improve employee engagement and team performance. Oversaw operations, sales, service, pro shop and waterfront programs.KEY ACHIEVEMENTS◆ Created and implemented strategic plan that led to increased sales of 24% year one.◆ Improved service margins with analysis of processes and implementation of efficiencies.◆ Rebuilt team and improved morale by installing accountability and KPIs.RESPONSIBILITIES: Leadership | Operations | Employee Retention | Customer Satisfaction | Community Outreach | Program Management | Team Management | Coaching | Vendor Management | Learning and Development | Marketing | Budget Development

Promoted to take on oversight of new, larger 120,000 square foot facility and 36-acre campus to lead change after restructuring. Oversaw day-to-day operations as well as aquatics, membership, health and wellness, day camps and childcare spanning 4 childcare sites and two full facilities.KEY ACHIEVEMENTS ◆ Achieved membership growth targets of 30+%.◆ Launched and implemented 14 community programs that enhanced the organization’s overall impact on the local community and increased the organization’s community footprint.◆ Reduced employee turnover by 8% over two years with strong onboarding process, employee engagement activities and introduction of peer mentoring groups.RESPONSIBILITIES: Leadership | Operations | Budget Development | Learning & Development | Forecasting | Team Management | Marketing | Financial Review | Safety and Compliance | Revenue | Customer Satisfaction | Program Management | Process Improvement | Training | Coaching | Vendor Management | Leadership Development

Promoted within two months to oversee operations and foster community relationships. Managed membership, facilities, health and wellness, pool and multiple childcare centers and the day camp.KEY ACHIEVEMENTS◆ Launched community development programs and increased participation 20%.◆ Improved visibility of organization in community by participating in various civic organizations.RESPONSIBILITIES: Operations | Learning & Development | Forecasting | Team Management | Marketing | Financial Review | Safety and Compliance | Revenue | HR | Guest Experience | Program Management | Process Improvement | Training | Coaching | Vendor Management | Recruiting | Leadership Development