Senior Consultant with expertise in Workers' Compensation providing both onsite and virtual services to clients. Service strategies focus on reducing loss activity and improving safety outcomes within client operations, thereby reducing the impact of injuries and human suffering. Servicing accounts in the greater San Antonio, Texas area. Provided customer service for policyholders and agent partners.

I am a highly tenured Loss Control Management professional with extensive experience managing field service teams in multiple regions throughout the US. My most recent experience has had me specializing in Workers' Compensation with an extensive client base in multiple industries including plastic manufacturing, wineries and vineyards, construction, retail, auto dealerships and healthcare. Industry professionals recognize me for my collaborative approach to working to develop strategy through the use of analytics and leading teams to achieve sustainable solutions. I am currently open to new opportunities. I can be reached through LinkedIn, Facebook, or at staci@hubernet.org.

Directed and coached a team of eight Loss Control Field Specialists and Consultants covering 13 states. Managed loss control budget and expenses for two regions. Fostered growth and development of team members, including new lines of coverage. Coordinated large accounts workflow spanning two regions. Close collaboration with VP of Loss Control and Regional Managers on key developmental projects. Partnered with Underwriting and Sales teams, delivering quality loss control/health & safety services for internal and external stakeholders. Provided customer service for policyholders and agent partners.► Authored and implemented Loss Control Field Procedures Manual where none existed.► Structured loss control field staff hiring process as first Loss Control Manager supervising field staff, nationwide.► Developed customized performance metrics tool, and recommendation compliance tracking tool in SharePoint. ► Orchestrated bi-weekly Regional Managers’ Workshop Meetings based on acquisitions and to achieve consistency.► Identified and reviewed loss activity for Workers’ Compensation, Commercial Auto, and General Liability lines of business related to state regulatory compliance to ensure compliance with loss control plan and reduce risk of fines. ► Executed special assignments as part of State Department of Insurance Compliance Team in Texas and Arkansas.► Delivered customized loss control services to larger, high-profile Workers’ Compensation policyholders within a book of assigned accounts; services such as Management Training specifically tailored to clients’ needs. Provided client and customer service.► Managed book of accounts including longest continuous policyholder for company. Instrumental in assisting to reduce experience modification factor significantly in a few years.

Delivered Loss Control and Health & Safety Services to large, high-profile Workers’ Compensation policyholders representing multi-million dollars in written premium with CRM, Majestic and AmTrust. Educated Management and Supervisory staff, consulted on loss trending and provided resources and tools. Influenced loss control improvements leading to reductions in loss activity and improving experience ratings.► Coordinated large Workers’ Compensation accounts for Loss Control Field Staff of five individuals across 11 states.► Co-developed monthly Loss Control Webinars offered to clients. Acted in role as presenter for two, one-hour sessions, covering a variety of safety topics.► Fostered strong collaborative relationships with underwriters, contributing to development of new business quotes and identifying at-risk accounts.► Collaborated with In-House Claims Examiners to identify and resolve client issues, provide appropriate loss control recommendations and improve loss performance on individual accounts.► Exceeded production expectations consistently with completed work orders for onsite loss control survey/service work. Met retention goals and loss ratio standards for book of accounts.► Recipient of “Loss Control Top Producer” award.► Hired to work with CRM Vineyard & Winery Group Self-Insured Group (SIG) with multiple accounts and millions of dollars in written premiums, over six years. ► Prepared quarterly board meeting reports and made presentations.► Managed book of CRM SIG clients including plastic manufacturing, banking, healthcare, construction, and auto dealerships which contributed to quarterly reports for each group.► Developed strong relationship with Claims Liaison for joint presentations on effective administration of claims and developing and implementing an effective safety program, resulting in reducing frequency and severity of claims.► Transitioned group members to traditional insurance model when the SIGs dissolved.

Promoted to build on previous position to deliver loss control and prevention services to 100+ large, high-profile Workers’ Compensation policyholders, including Management Training, Supervisory Train-the-Trainer sessions, targeting specific loss trends and drivers to assist in effective loss reduction activities.► Coordinated and directed all loss control services for book of high-profile, large premium, accounts with multi-locations covering five states and three regions including Southwest, Midwest, and Southeast. Provided client and customer service to policyholders and agent partners.► Delivered exceptional service resulting in high retention levels, consistent new business, and reduced loss ratio for accounts. ► Conducted peer audit quality reviews of loss control reports used to cross-train and provide professional development.

Managed territory in Greater Sacramento area with an account base of 65 clients with multi-million dollars for an average written premium. Responsible for initial contact, survey and providing service plans. Grew account base from 65 to 100+ accounts.► Assumed book of large accounts behind on loss control service and brought accounts current within first quarter. ► Recognized for consistently being a top performer for production, account retention, and meeting loss ratio standards.

► Managed and provided loss control services for book of large policyholder accounts. Provided client and customer service for policyholders and agent partners.► Recognized for consistently being a top performer for production, account retention, and meeting loss ratio standards.