Staci Corcoran Email & Phone Number

-Speaking to callers to quickly gain an understanding of their problem.-Tracking larger issues occurring for multiple users.-Troubleshooting technical issues.-Talking callers through a series of actions to resolve a problem or navigating through remote methods to resolve it myself.-Installing and configuring software.-Providing timely and accurate caller feedback.-Following up with callers to ensure the problem is resolved.-Supporting the testing and roll-out of new applications.-Creation and distribution of procedural documentation for new applications.-Managing multiple cases at one time.-Handling on-call rotation to provide after-hours support to users.-Knowledge article creation and updating as needed.

Madison, Wisconsin, United States

First point-of-contact (phones)Remote technical support and coachingConsultationScheduling and dispatching of onsite technicians and general cat-herdingPurchasing adviceBilling... and everything else that fell into my capable hands. 100% Remote position.

Madison, Wisconsin Area

Captioning phone calls for the deaf and hard of hearing in real time, using keyboard and on-screen software. Assisted in mentoring and training new employees.

Madison, Wisconsin Area

Served on several different teams of customer service representatives, stayed with the AT&T Business billing contract as they closed operations in Madison.