A dynamic leader regarding training and operations, with emphasis on researching, designing, developing and conducting corporate and franchise training programs, assessment and deployment of implementation, consulting, and working with subject matter experts and clients to analyze, develop and implement training solutions based on operational needs.Experienced training in organizational development, designer and facilitator in: management, supervision, customer service, team leadership, empowerment, performance reviews, assertiveness, strategic planning, coaching & mentoring, marketing, time management, communication, diversity, presentations, negotiation, teamwork, professionalism, business writing, motivation, project management, delegation, staff development, business analysis, growth management, human resources: diversity, ethics, sexual and workplace harassment, corrective action, sales, succession planning, senior management, financials, operations.