Staci Marshall Email & Phone Number

United States

Customer Service RepresentativePlace and receive a high volume of inbound and outbound calls regarding HVAC, Plumbing and Electrical needs.Schedule appointments for sales, diagnostic reviews, installation, and repairs.Heavy email and chat communications responding to scheduling requests, customer inquiries and complaints.

Raleigh, North Carolina, United States

• Respond to inbound phone calls with the goal of scheduling sales appointments.• Accurately document all necessary information into our CRM database.• Handle customer request to change or cancel scheduled appointments.• Provide exceptional service to our customer base while maintaining key metrics that help drive our business forward.

Garner, North Carolina, United States

● Provide administrative support for effective warehouse functioning. This includes printing tickets, signing off trucks and supporting drivers while en route.● Serve as the point of contact for the contact center and collaborated on resolution of customer issues or escalated issues if necessary. ● Responsible for communicating with vendors and manufacturers on merchandise returns. ● Assist coaches with daily administration and manages the XDT mailbox.

Edison, New Jersey, United States

● Field incoming calls from customers, answering any questions and providing any required information during any part of their buying experience.● Make outbound courtesy and follow-up calls to facilitate order, delivery, or customer satisfaction issues. As needed, respond to all customer issues in a rapid and timely manner, ensuing full resolution to any issues. ● Resolve customer issues as they arise using documented customer satisfaction procedures and escalating issues as necessary.● Respond to customer inquiries involving questions and requests relating to account balances, order status, exchanges, warranty, and damaged product.● Maintain accurate and thorough documentation on all transactions, accurately record customer reports into the customer service module, so there is an electronic record of all communication from the customer and the follow through discussed. ● Take a daily average of 75 calls from customers, delivery drivers that require assistance and resolve any issues. ● Order and track all parts until customer for service and contact the customer when parts are ready. Ensure that parts are ordered on a non-charge basis (unless appropriate) and that there is no build-up of special-order parts. Follow through until customers concern is resolve. Act in a manner consistent with Ashley Furniture Home Store Core Values, while providing an empathetic tone of voice and maintaining a professional, positive attitude always.● Participate in regular staff meetings, daily huddles, and required training. Other tasks and duties such as, trained new employees in all aspects of Customer Service. As a Chargeback Analyst I am responsible for investigating and reversing credit card charges disputed by the account holder. ● Processes refunds to the merchant or cardholder; Tracks chargebacks and refers fraudulent activity to the appropriate department.

Clinton, Nj

● Responsible for collecting payment for accommodations and transportation from customers● Handles tasks like Planning, arranging, describing and selling promotional travel incentives and itinerary tour packages by various travel carriers. Books hotels and transportation through phone or by using computer terminal● Provides customer with publications and brochures that contains travel information, like local customs, and foreign country regulations. Provides information to customer on mode of transportation, financial considerations, travel dates, and accommodations required. Handles and solves customer queries if any.

Rutherford, New Jersey, United States

● Supported sales representatives in opening new accounts, billing issues and upgrading existing service. ● Solved customer challenges quickly and effectively. ● Maintained quality control and satisfaction, while seeking ways to improve customer service. ● Always maintained a professional tone to ensure customer satisfaction.● Assumed responsibility, including follow-up, for all problem resolutions