Staci Miles Email & Phone Number

Alexandria, Va, Us

Woodbridge, Va

Lead, directed and managed all hotel operations including, but not limited to hotel budgeting and forecasting, strategic planning, leading service initiatives, leading and managing balanced scorecard performance, implementing and complying with all company policies and standards, overseeing sales and marketing initiatives, leading and developing the executive team, responding to guests inquiries and resolving concerns and hotel-wide meeting participation and facilitation. Ensured guest and team member satisfaction. Monitored and developed team member performance, particularly the executive team and department heads, to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward. Recruited, interviewed and trained team members. Followed Hampton Inn & Suites Brand Standards to ensure service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurements. Identified operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies. Served as primary liaison with hotel owners and corporate entities.

Ashburn, Virginia

Responsible for managing all guest service departments to ensure efficient, cost effective and quality services are provided to guest for a positive experience in the both hotels. Ensure all Front Office, F&B and Housekeeping quality and brand standards are complied with and that policies and procedures are executed consistently. Work in conjunction with accounting to maintain and minimize levels of account receivables. Process invoices for accounts payable. Coordinate activities with Food & Beverage, Housekeeping and the Sales departments in order to facilitate increased levels of communication and guest satisfaction.

Woodbrideg, Va

Lead, directed and managed all hotel operations including, but not limited to hotel budgeting and forecasting, strategic planning, leading service initiatives, leading and managing balanced scorecard performance, implementing and complying with all company policies and standards, overseeing sales and marketing initiatives, leading and developing the executive team, responding to guests inquiries and resolving concerns and hotel-wide meeting participation and facilitation. Ensured guest and team member satisfaction. Monitored and developed team member performance, particularly the executive team and department heads, to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward. Recruited, interviewed and trained team members. Followed Hampton Inn & Suites Brand Standards to ensure service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurements. Identified operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies. Served as primary liaison with hotel owners and corporate entities.

Newark, De

Lead, directed and managed all hotel operations including, but not limited to hotel budgeting and forecasting, strategic planning, leading service initiatives, leading and managing balanced scorecard performance, implementing and complying with all company policies and standards, overseeing sales and marketing initiatives, leading and developing the executive team, responding to guests inquiries and resolving concerns and hotel-wide meeting participation and facilitation. Ensured guest and team member satisfaction. Monitored and developed team member performance, particularly the executive team and department heads, to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward. Recruited, interviewed and trained team members. Followed Hampton Inn & Suites Brand Standards to ensure service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurements. Identified operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies. Served as primary liaison with hotel owners and corporate entities.

Chantilly, Va

Supervised and developed the performance of all operating departments including, but not limited to: food and beverage (Hampton Breakfast), front office, guest services, housekeeping, and maintenance to ensure the highest possible levels of guest satisfaction in a cost efficient manner. Developed, implemented, monitored and participated in comprehensive sales and marketing plan that results in optimum rate and occupancy for the hotel. Protected and enhanced the value of all hotel assets through appropriate programs in maintenance, security, housekeeping and through the capital budgeting process. Ensured the timely and accurate completion of all period-end financial statements and reports, and provided controls to ensure the proper handling and accounting for all hotel receipts. Performed weekly forecasting and planning of operating staffing ad cost expenditures to correspond to forecasted sales and costs. Develop action plans to maximize occupancy and to maximize average rate. Managed all hotel associates, and be responsible for the overall direction, coordination, and evaluation of these associates. Also directly supervise all non-supervisory employees. Carry out supervisory responsibility in accordance with the organization's policies and applicable laws. Other responsibilities included interviewing, hiring, and training employees; planning, assigning, and directing work; appraising, performance; rewarding and disciplining employees; addressing complaints and resolving problems. Reviewed and approved all operating expenses.

Chicago, Il

Manage all Front Office Operations to insure profitability, control costs and quality of standards to insure guest satisfaction. Manage and motivate all front desk staff; hiring, supervised, trained, communicated objectives, performing disciplinary actions, schedule and monitor performance levels. Control room reservations and inventory, front office systems and supply inventories. Implemented and monitored all corporate marketing programs. Inspired the team to improve service resulting in obtaining recognition from Hilton Hhonors as one of the top performers in the brand for Overall Service Scores for Hhonors Members from Satisfaction and Loyalty Tracking. Assist the General Manger with any other duties when needed.

Chicago, Il

Rooms; Directed and administered all Front Office Operations to insure profitability, controlled costs and quality of standards to insure guest satisfaction. Checked and controlled room reservations, front office systems and supply inventories.Managed and motivated all front office personnel; hiring, supervised, trained, communicated objectives, performed disciplinary actions, scheduled and monitored performance levels.Communicated with guests and team members verbally and in writing to answer questions and provide direction. Organized conducted and/or attended meetings to obtain and disseminate pertinent information. Implemented and monitored all corporate marketing programs.

Chicago, Il

Maintained labor costs within budget, payroll projections and expenses. Maintained staffing levels within the department, ensured proper training material were in place and used consistently. Performed daily monitoring of room inventory, ensured inventory controls accurately reflected availability. Coordinated and implemented the installation of the Self Service Check-in Kiosks. Assisted the Director of Front Office with producing necessary written documents, which required individual or group attention and action.Directly supervised a staff of forty employees. Issued performance reviews and disciplinary actions. Provided continuous training and mentoring for Front Office Managers and Supervisors. Created and introduced Standard Operation Procedures, represented the front office at all pre- convention meetings, reply to all Guest Assistance inquiries and resolved any guest issues.

Chicago, Il

Maintained labor costs within budget, payroll projections and expenses. Maintained staffing levels within the department, ensured proper training material were in place and used consistently. Performed daily monitoring of room inventory, ensured inventory controls accurately reflected availability. Assisted the Director of Front Office with producing necessary written documents, which required individual or group attention and action.Directly supervised a staff of thirty six employees. Issued performance reviews and disciplinary actions. Provided continuous training and mentoring for Front Office Managers and Supervisors. Created and introduced Standard Operation Procedures, represented the front office at all pre- convention meetings, reply to all Guest Assistance inquiries and resolved any guest issues.

Chicago, Il

Supervised and monitored a staff of thirty Guest Service Agents. Ensured that the agents provided competent, congenial, and consistent customer service to each guest according to standards. Assisted in resolving guest service issues. Supervised pre-arrival coordinators with pre-assignment of accommodations for frequent stay and VIP guests. Provided continuous training for Guest Service Agents. Organized and supervised the distribution of uniforms for front office personnel. Assisted with managing disciplinary issues. Performed duties of the Night Manager when needed.

Chicago, Il

Provided competent, congenial and consistent service to all guests according to Customer Service Standards. Resolved guest complaints quickly through initiative and going above and beyond expectations. Served as inventory control agent, pre-assigned accommodations for all frequent stay, VIP guests and guests with special needs. Performed any other duties as required by the Front Office Supervisor.