Staci S. Email & Phone Number

Las Vegas, NV, US

United States

• Experienced Senior Loop Operator with transferable skills related to sales, including strong communication and interpersonal skills.
• Proven track record in developing efficient systems and building successful client relationships.
• Strong work ethic and commitment to ongoing professional development.
• Proven ability to coordinate and manage multiple operations.
• Skilled in developing and implementing software systems to improve performance.
• Possesses technical knowledge and a deep understanding of complex systems.

St. Louis County, Missouri, United States

• Demonstrated ability to allocate resources effectively and make appropriate decisions under pressure while successfully developing and growing the business.
• Proven track record of maintaining expertise in communication and procedures.
• Collaborated with 12+ units to ensure proper dispatching and response to emergencies.
• Demonstrated the ability to allocate resources effectively under pressure.
• Utilized critical thinking skills to assess emergency situations and develop a plan.
• Maintained accurate and detailed records of all units and responses for quality purposes.

United States

• Delivered exceptional customer service to an average of 30 clients per hour.
• Demonstrated efficiency and accuracy in entering customer service requests into LogistiCare's data management system.
• Executed gatekeeping functions for trip authorization, resolving complaints and issues to ensure customer satisfaction.
• Maintained a consistent Quality Assurance score of 95% or higher.
• Managed scheduling, routing, and dispatching of trips to third-party transportation providers.
• Coordinated pre-scheduled patient trips to medical facilities.