Staci Wetherington Email & Phone Number

Winter Springs, Florida

A Integrity Restoration and Remodeling dba American Leak Detection of Orlando Winter Springs, FLFebruary 2013 to present Business Analyst/Assistant Office Manager• Served as the Business Analyst to develop the business requirements for the client-facing external website to solicit customer sales.• Developed the AIntegrityRR.com website to provide the services offered, a portfolio of work completed, customer information and contact information, and links to social media.• Evaluated the customer service request process and streamlined for efficiency into one form, replacing a 5-step process.• Created a parts inventory and developed a process for ordering parts and supplies. • Created weekly and monthly reporting to track Franchise Royalties, Customer Sales, Service Calls, Bids and Quotes, Repairs, and Employee Bonus reporting using Excel and Word. • Developed and trained business owners to generate weekly and monthly reporting.• Developed a comprehensive day-to-day office procedure manual and trained another Franchise to become more efficient and to capitalize on business opportunities. • Serve as Assistant Office Manager on day-to-day activities to include: Receptionist, Dispatcher, Data Entry, Customer Services, Marketing and Sales, Insurance Investigation Recap, Networking Luncheons, Business Reporting.• Created Marketing Materials outlining services offered and pricing structure.

Oviedo, Florida

Oviedo Family Chiropractic dba Synergy Family Health Oviedo, FLMarch 2012 – February 2013 Rehab Technician / Chiropractic Assistant / Patient Care Coordinator / IT Technician• Served as a Rehab Technician duties included: administrating therapies, overseeing therapies, teaching different exercises, new patient tour.• Served as Chiropractic Assistant duties included: worked closely with the Chiropractor, recorded medical notes, helped with one-on-one therapies.• Served as a Patient Care Coordinator duties included: high volume receptionist duties to include answer the phones, patient scheduling, payment for services, office administration tracking statistics, review medical charts, scanning all documents to convert to electronic health records, auditing daily financials. • Served as an IT Technician duties included: troubleshooting PC Office Equipment, Printers, moved all printers, TVs, FAX machines. Supported the Platinum Electronic Health Records software. Data Entry of patient information to convert to the new system, verification of patient records to ensure accuracy and completeness. • Developed the conversion plan and coordinated the conversion to upgrade the patient records from the Oviedo Family Chiropractic company to the Synergy Family Health systems. • Attended Community Events to provide information and promote the Oviedo Family Chiropractic Office.• Responsible to train incoming associates in each area of Rehab Technician, Chiropractic Assistant, Patient Care Coordinator and IT Technician.• Received Employee of the Month Award.

Altamonte Springs, Florida

VanderSchaaf Chiropractic Clinic Altamonte Springs, FLOct 2009 – March 2012 Patient Care Coordinator / Rehab Technician / Interim Team Leader / Office Manager • Front Desk - Responsible for the day-to-day operations of running Patient Services to include: High volume scheduling (patient and Independent Medical Exams), patient intake to include (validating paperwork/forms, pulling Patient Files, initial patient contact), Doctor Requests (drafting proposal letters, memos, chiropractic examination reports), Patient File Management (executing patient care action plans, patient payment services, keeping health records up-to-date, and doctor referrals).• Insurance Billing - Served as the primary contact with Insurance Companies to secure approval for patient services. Worked to reduce outstanding insured receivables from 120 days to 30 days and improved cash flowed by 50%.• Rehab Technician - setting up patient therapies, monitoring care, prepping and auditing clinical care and documenting results.• Interim Team Leader - Responsible for employee work schedules, trained employees on clinical and clerical duties. Responsible for making bank deposits and daily reconciliations. Preparing business statistics (daily, monthly, quarterly, and annually). Responsible for troubleshooting computer hardware/software issues. • Organized and improved day-to-day business processes to streamline patient services and enabled office processing efficiencies.• Office Manager/Administrative Duties - Responsible for Accounts Payable/Accounts Receivables, Data Entry (electronic patient records, practice software, etc). ordering supplies, developed Advertising and Marketing Materials, Product Inventory (shipping and receiving).

Altamonte Springs, Florida

Bath and Body Works Altamonte Spring, FLOct 2007 – Oct 2009 Customer Service Sales Leader / Key Holder• Responsible for Opening and Closing duties, developing and executing marketing floor set plans, providing customer services, employee payrolls, meeting and exceeding company sales goals and day-to-day management operations of the retail store.

Bachelor Of Applied Science (B.A.Sc.), Business And Information Management, Cum Laude

Activities and Societies: President's List Fall 2013 Dean' List Fall 2011- 2013

Associate Of Arts (A.A.), Educational Leadership And Administration, General