Stacia Dara Email & Phone Number

Jakarta, Indonesia

As Product Operation at Koltiva, I have responsibilities to: • Following up on any production issue and coordinating with respective team to find out the root cause• Analyzing, monitoring & following up issues from internal & external User• Working closely with four Product Managers• Creating & managing documentation, including but not limited to Work Instruction, User Manuals & FAQs• Performing training to users/project team/client (internal/external)• Account creation support for user onboarding & demo to clients (internal/external)

Indonesia

As Product Operation at FUSE, I have responsibilities to:• Creating, managing, and resolving support tickets in the ticketing• Analyzing, monitoring & following up issues from internal user/user inquiries• Creating or overseeing the creation of necessary documentation, including but not limited to guidelines, scripts, SOPs, user manuals, FAQs, and training materials for internal and external audiences• Escalating the issue to engineering team and discuss to solved the issue• Any meeting, alignment, or coordination between subordinate and leader in form of: 1o1 conversation or meeting, escalation discussion, report or update to leader, etc

Indonesia

As Operation Analyst at PT Tumbuh Bersama Nano (Nanovest), I have responsibilities to:• Validating, analyzing, monitoring & following up issues from Customer Care • Coordinating with other departments / stakeholders to solve Customer Care issues• In charge of solving daily issues or complaints from Customer Care• Collecting, researching and analyzing information to present insight for Customer Care improvement• Supporting any other tasks assigned by Line Manager, including but not limited to monitoring and reporting operation's project. • Creating SOP related to Operation team• Validating QA sampling

Jakarta, Indonesia

As Project Management Officer at Pasar Dana Pinjaman (Danamas), I have responsibilities to:• Updating, reporting, and monitoring the progress of Project, Request in ARF, Tableau & Bug fixes• Assisting Project Manager in all administration functions (collecting, sorting, filing data)• Maintaining and reporting weekly Migration List via Application Support & Email• Preparing IT data requested for External Audit and ISO purposes • Managing request in ARF (Application Request Form)• Creating test plans, requirement, scenario and test data for use during testing• Creating UAT form and implement with user

Indonesia

As Digital Banking Services Staff at Bank UOB Indonesia I have responsibilities to:• Testing and verifying new functionalities to match the requirement (TMRW apps)• Testing internal software for business inquiries (TMRW apps)• Executing test scripts and reviewing results (TMRW apps)• Detecting & Reporting software defects to development teams (TMRW apps)• Handling all customers inquiries and issues regarding TMRW apps via Live chat & Audio call. • Assisting customers for account opening via Video call (E-KYC verification)• Answering inbound calls and assisting customers who have particular inquiries or questions.• Explaining credit card policies and procedures to customers as required. • Promoting and delivering a full range of products and services. Explain the features and Benefits of credit card products and services.• Processing basic customers requests received such as: Credit card activation, E- Statement Registration, Bill Payment.