Stacia Waren, Mba, Cxs™, Fpqp®, Aphr® Email and Phone Number
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My goal is to determine where Value and Product align for each individual customer. Unlocking that knowledge allows me to show empathy, build trust, and create solutions to elevate the customer experience.An important aspect of providing the best experience is learning and listening to the customer. Both qualitative and quantitative data are powerful tools when used correctly. This can help create and improve product features, improve customer service, reinforce when we get it right, and the data can foster growth opportunities for employees and companies. My work experience spans many different industries and departments, but my love of building an exciting, value-added experience (for both customers and colleagues) remains a constant.
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Director Of ProductFppathfinderReading, Pa, Us
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Direct Of ProductFppathfinder Sep 2024 - Present
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Member Experience ManagerFppathfinder Apr 2022 - Sep 2024
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Operations And Member Support RepFppathfinder Sep 2020 - Apr 2022• Work directly with prospects and members using clear and effective customer service techniques via email, phone calls, chat, and Zoom – implemented chat and Zoom to the communication options available to both members and prospects• Elevate the Member Experience by being knowledgeable, consistent, friendly, and honest• Work to continuously decrease the amount of Support Tickets (currently a reduction of 50%) by improving overall website content including creating video instructions for both members and prospects• Responsible for implementing new customer service and sales strategies including launching the company’s first Live Demo Webinar series to help educate potential new members about the membership options• In collaboration with the Marketing Manager, implement email marketing strategies including setting up email automations in Active Campaign to assist in the sales pipeline• Document all member feedback for the team and discuss ways to improve the product and systems resulting in the implementation (so far) of: o Updated Member Account Settingso New Members-Only Webinar Serieso Updated Blog Categorizationo New Enterprise Pricing Structureo Updated Interactive Featureso NPS Surveyo Implemented Exit Survey• Maintain member database using Restrict Content Pro, Active Campaign, and Stripe Processing• Test new website features prior to launch to ensure the complete end user experience is correct• Maintain Invoicing for all Group Memberships• Maintain website copy and resource additions• Create behind-the-scenes processes to ensure smooth transitions including building out a video library of “How Tos” for employees• Work directly with members on any membership billing questions
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Success Specialist (Laid Off Due To Covid-19)Tippy Jan 2020 - Mar 2020Reading, Pennsylvania Area• In collaboration with the Creative Director, created improved company messaging in order to generate new sales leads• Updated marketing and presentation materials for distributor sales reps• Presented our company message through virtual team calls and participated in Q&A activities becoming a resource for our outside sales partners• Worked with industry partners to create awareness campaigns increasing our social media followers by 30 percent within 30 days• Supported customer calls for both new and existing customers closing 19 sales within 30 days -
Sales Coordinator - National Chain AccountsUgi Energy Services Dec 2016 - Dec 2019Reading, Pennsylvania Area• Responsible for supporting sales reps with over 3,000 utility account numbers across all market areas supplied by UGIES producing over $3,000,000 in gross margin• Delivered unmatched customer service to customers, consultants, and co-workers; earning direct praise from our second largest customer who added 5 utility markets to our portfolio within my first year• Selected to participate in QA Testing for new sales processes bringing a fresh perspective from the sales department on best practices and developing protocols for implementation• Worked directly with other departments to ensure all processes are followed including account set up, execution of contracts, enrollments, and customer account inquiries• Provided timely and accurate custom pricing upon request -
District ManagerSaloncentric - A Subsidiary Of L'Oreal Usa Feb 2016 - Nov 2016Reading, Pennsylvania Area• Helped create a smooth transition after acquisition of Raylon Corporation• Responsible for recruiting, hiring, training, and developing a team of 12 store managers and 30 associates. Consistently met “time to fill” standards ensuring appropriate staffing levels in stores• Fostered relationships with Manufacturer Brands and Sales Consultants to help further the sales initiatives of the company • Focused on sales and business trends within the district; planning future strategic initiatives with the intent to grow market share• Achieved an increase in customer transactions by 8% within one year through quality service, consistent policy implementation, staff education, and solution-based thinking• Maintained Store Standards using visual guidelines, asset protection policies, and consistent operational procedures -
Director Of Business Development - Store DivisionRaylon Corporation Feb 2009 - Feb 2016• Responsible for hiring, training, and coaching 14 store managers and 40 store-team employees avoiding high employee turnover percentages• Increased the store department’s employee satisfaction score by approximately 7 percentage points over three years• Led stores to a common goal of increasing sales, yearly average ticket, customer counts, profit, store average inventory turns o 2009 resulted in a 7% increase in overall store sales and 68% increase in profit o 2010 resulted in a 3.2% increase in overall store sales and 1.2% increase in profit o 2011 resulted in a 13.5% increase in overall store sales and 54% increase in profit o 2012 resulted in a 16.6% increase in overall store sales and 19% increase in profit o 2013 resulted in a 5.6% increase in overall store sales and 7.4% increase in profit o 2014 resulted in a 3.4% increase in overall store sales and 3.1% increase in profit• Maintained inventory controls for the division increasing our average turns year-over-year• Planned interactive store trainings on the topics of: customer care, best sales practices, and product knowledge on a bi-annual basis• Executed annual strategic planning initiatives – hitting budget savings goals every year• Tracked and analyzed business trends as they pertain to the store division and its goals• Created and maintained annual store budget hitting budgeting savings goals every year• Upheld company values; leading by example • Cultivated relationships with key stakeholders which led to additional educational and promotional opportunities• Actively planned marketing, promotional, and merchandising efforts between Raylon stores and manufacturers increasing sales on our largest sale/event of the year by 2%• Responsible for relocating stores and developing new store locations(all opened on or before the deadline)including :o Site selection and build out; Hiring and training for new store employees; Marketing and promotions; Grand Opening events
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Franchise And Media ManagerAmerican Male Inc. Jun 2005 - Feb 2009• Maintained database of potential franchisees, sending out initial information and maintained contact list which resulted in 4 franchise sales of $900,000• Implemented multiple public relations’ campaigns for the franchise and individual salons landing a CNBC 3-minute broadcast and an Associated Press article along with articles appearing in The Reading Eagle, The Sacramento Bee, Berks County Living Magazine, The Morning Call, and many others• Attended franchise events to promote the American Male Salon franchise brand and market to potential franchise owners
Stacia Waren, Mba, Cxs™, Fpqp®, Aphr® Skills
Stacia Waren, Mba, Cxs™, Fpqp®, Aphr® Education Details
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Marketing And Communications -
Public Relations
Frequently Asked Questions about Stacia Waren, Mba, Cxs™, Fpqp®, Aphr®
What company does Stacia Waren, Mba, Cxs™, Fpqp®, Aphr® work for?
Stacia Waren, Mba, Cxs™, Fpqp®, Aphr® works for Fppathfinder
What is Stacia Waren, Mba, Cxs™, Fpqp®, Aphr®'s role at the current company?
Stacia Waren, Mba, Cxs™, Fpqp®, Aphr®'s current role is Director of Product.
What is Stacia Waren, Mba, Cxs™, Fpqp®, Aphr®'s email address?
Stacia Waren, Mba, Cxs™, Fpqp®, Aphr®'s email address is sw****@****ces.com
What is Stacia Waren, Mba, Cxs™, Fpqp®, Aphr®'s direct phone number?
Stacia Waren, Mba, Cxs™, Fpqp®, Aphr®'s direct phone number is +161037*****
What schools did Stacia Waren, Mba, Cxs™, Fpqp®, Aphr® attend?
Stacia Waren, Mba, Cxs™, Fpqp®, Aphr® attended Alvernia University, Penn State University.
What are some of Stacia Waren, Mba, Cxs™, Fpqp®, Aphr®'s interests?
Stacia Waren, Mba, Cxs™, Fpqp®, Aphr® has interest in Animal Welfare, Children, Economic Empowerment.
What skills is Stacia Waren, Mba, Cxs™, Fpqp®, Aphr® known for?
Stacia Waren, Mba, Cxs™, Fpqp®, Aphr® has skills like Public Relations, Event Planning, Advertising, Social Media Marketing, Sales Management, Customer Service, Marketing Strategy, Small Business, Social Media, Marketing Communications, Marketing, Sales.
Who are Stacia Waren, Mba, Cxs™, Fpqp®, Aphr®'s colleagues?
Stacia Waren, Mba, Cxs™, Fpqp®, Aphr®'s colleagues are Eren Franco, Heather Martinez, Chris Granger, Cfp®, Chfc®, Clu®.
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