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@btgroupinc.com
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4 phones found area 832, 281, and 215
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Staci Cash, Mba is listed as Systems Engineer at Breakthrough Technology Group at Breakthrough Technology Group, based in Houston, Texas, United States. AeroLeads shows a work email signal at btgroupinc.com, phone signal with area code 832, 281, 215, and a matched LinkedIn profile for Staci Cash, Mba.
Staci Cash, Mba previously worked as Senior IT Engineer at Breakthrough Technology Group and Owner at Twyn Sol Productions, Llc. Staci Cash, Mba holds Certification, Marketing from University Of Phoenix.
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AeroLeads found 1 current-domain work email signal for Staci Cash, Mba. Compare company email patterns before reaching out.
An innovative, detail oriented professional Systems Engineer along with Instructional IT management experience, IT Analyst, technical-field service support, and leadership skills with over 20 plus years of experience. Well versed in all Microsoft OS server and client,Virtual Cloud Environment, MS Exchange 2003-2013, Exchange Server, Citrix, Remote Access, Dameware, VCenter, VMware,File and Print Servers. Expertise with using Active Directory, Group Policy and Remote Management tools. In-depth knowledge with using Remedy AR System, Peregrine Service Center Science Logic,Web Helpdesk, and Tivoli ticketing systems. Meticulous and organized consistently achieving and delivering results. I have strong documenting skills and create documentation to help improve IT processes for best practices. I hold a postgraduate MBA degree with a focus on Management in Technology and a Masters graduate degree in Management Information Systems. I am confident the skills I have acquired would be vital in any IT Systems Support or Service Desk Management or IT Analyst position.Specialties: MS Office 2003, Java, Citrix, Adobe, Anti-virus software, configuration of hardware and software, Cisco Switches and routers, Windows 7/8, 2003, XP and Vista Operating Systems, Windows 2003-2012 Server, Cloud Environment, Exchange, CSPM, Barracudas, Remote Desktop, Dameware, VCenter, VMware, Email Archiving, Ghosting, Active Directory, cabling and creating network drops, Network Printers. break and fixes, Remedy, Heat, Tivoli and Peregrine ticketing systems. Aiding in creating documents within a knowledge base system.
Listed skills include Active Directory, Technical Support, Windows Server, Windows Xp, and 19 others.
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Provide virtual solutions to clients through network customizations. Outsource IT solutions through the AT&T platform. Support user through Microsoft Exchange, Active Directory, VDI, Dameware, Cloud environment, building Domain Controllers, and providing excellent customer service.
Promote live music events featuring the independent artist from all across the states. We specialize in jazz, neo soul, r&b, and spoken word artist. Changing the way Houston listens to real music.
Currently work as an IT instructor for the Texas School of Business where I instruct class such hardware break and fix, software, networking fundamentals, desktop administration, network security, Linux, and Server Fundamentals. My age group range from 18 years old to 67 years of age. I help prepare all students to gaining his or her A+ certification through CompTIA.
Teach students how to install, configure, and maintain computer software/hardware and peripherals.Perform basic computer system functions and operations using the command line.Configure and administer common microcomputer operating systems.Instruct Desktop Support by using creating account through Active Directory and performing basic networking skills.Preparing students for the CompTIA A+ certification test.Provide training and study guides for preparation towards the A+ test upon completing the 9 month course.Desktop Support-Field TechProviding 1st and 2nd level support to end-users over the phone. Troubleshoot issue with laptops, desktops, printer, software and hardware installs.Perform break and fix on laptops and desktops for users in their homes.Provide maintenance on printers.Configure end-user's mailbox on Microsoft Outlook.25% travel to end-users to assist with issues.
Us
Provided 1st, 2nd, and 3rd level support to over 300 plus end-user as an IT Analyst. I facilitated over 8 facilities as an independent analyst in the PA, DE and Washington D.C. area.
Us
Served as an IT Analyst managing & supervising 100+ workstations while overseeing 8 facilities throughout the East Coast. 75% Travel to East Coast facility sites. Provided end-user support for hardware, software and network issues. Used VNC and Remote Desktop to remote into end-user's machines. Created network home drives and mapped users to network drives. Created, deleted, and assigned group permissions in the Active Directory. Performed backups and restores on the server. Configured user's mailbox through MS Exchange. Configured users on Citrix metaframe through the Cornell IP address. Support applications such as Java and Crystal Reports. Made sure proxy was set through the internet options in order for users to access the internet through Cornell's firewall. Assisted users with voicemail and extension setup on the Cisco IP phone system. Updated machines through re-imaging by Ghosting. Performed break & fix, ran cat 5 cabling to create network connections and punched down patch panels in server rooms. Performed printer maintenance, added new printers to the network. Programmed the KRONOS clock & Nortel phone systems. Used the Remedy ticketing system to open, transfer and close tickets. Documented weekly activities from critical to non-critical issues. Created basic training materials & instructions for end users on computer hardware and software usage procedures. Trained end users on adding network printers and eliminating the mailbox "over the limit" message. Maintained documentation on all computer inventories in the system.
Provided level I Helpdesk support to end users in the HISD school district. Assisted all users with email, logon and database issues. Configured Outlook for users through remote desktop. Uses the Heat ticketing system work and close all tickets.
Houston, Texas, Us
Provided level I Helpdesk support to end users in the HISD school district. Created, deleted, and assigned group permissions in the Active Directory. Assisted all users with email, logon and database issues. Configured Outlook for users through remote desktop. Utilized the Heat ticketing system work and close all tickets.
New York, Ny, Us
Served as level I Helpdesk support on Lotus Notes R5, remote desktop, and Blackberry support in an ITIL environment. Routed tickets to the 2nd level helpdesk if it could not be resolved on first call. Provided a 90% first call resolution. Used Tivoli and Peregrine ticketing system to open, transfer and close all tickets.
New York, Ny, Us
Created, deleted, and assigned group permissions in the Active Directory. Served as level I Helpdesk support on Lotus Notes R5 and 6.5, remote desktop, and Blackberry support in an ITIL environment. Routed tickets to the 2nd level helpdesk if it could not be resolved on first call. Achieved and maintained a 90% first call resolution for the duration of the contract. Used Tivoli and Peregrine ticketing system to open, transfer and close all tickets.
Us
Served as the computer support analyst in the HP warehouse in which duties consisted of making sure all special order computers were built and shipped out in a timely manner. Searched equipment to find out why certain orders were not completed for shipment.
Houston, Texas, Us
Served as the computer support analyst in the HP warehouse. Made sure all special order computers were built and shipped in a timely manner. Searched equipment to find out why certain orders were not completed for shipment.
Provided level I Helpdesk through phone support to end users by walking them through their Yahoo Domain website issues. Assisted users with setting up their domain names for their new websites.
Assisted with the GI rollout computer migration (Compaq Armada) on the deployment team at Shell BTC. Helped users back up all files before changing out their system. Provided training to users with email, setting up a network printer and accessing their drives.
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Staci Cash, Mba works for Breakthrough Technology Group.
Staci Cash, Mba is listed as Systems Engineer at Breakthrough Technology Group at Breakthrough Technology Group.
AeroLeads has found 1 work email signal at @btgroupinc.com for Staci Cash, Mba at Breakthrough Technology Group.
AeroLeads has found 4 phone signal(s) with area code 832, 281, 215 for Staci Cash, Mba at Breakthrough Technology Group.
Staci Cash, Mba is based in Houston, Texas, United States while working with Breakthrough Technology Group.
Staci Cash, Mba has worked for Breakthrough Technology Group, Twyn Sol Productions, Llc, Texas School Of Business, Cornell Companies, and Hisd (Contract For Burnett).
You can use AeroLeads to view verified contact signals for Staci Cash, Mba at Breakthrough Technology Group, including work email, phone, and LinkedIn data when available.
Staci Cash, Mba holds Certification, Marketing from University Of Phoenix.
Staci Cash, Mba is listed with skills including Active Directory, Technical Support, Windows Server, Windows Xp, Networking, Troubleshooting, Microsoft Exchange, and Operating Systems.
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