Staci Cash, Mba

Staci Cash, Mba Email and Phone Number

Systems Engineer at Breakthrough Technology Group @
Staci Cash, Mba's Location
Houston, Texas, United States, United States
Staci Cash, Mba's Contact Details

Staci Cash, Mba work email

Staci Cash, Mba personal email

About Staci Cash, Mba

An innovative, detail oriented professional Systems Engineer along with Instructional IT management experience, IT Analyst, technical-field service support, and leadership skills with over 20 plus years of experience. Well versed in all Microsoft OS server and client,Virtual Cloud Environment, MS Exchange 2003-2013, Exchange Server, Citrix, Remote Access, Dameware, VCenter, VMware,File and Print Servers. Expertise with using Active Directory, Group Policy and Remote Management tools. In-depth knowledge with using Remedy AR System, Peregrine Service Center Science Logic,Web Helpdesk, and Tivoli ticketing systems. Meticulous and organized consistently achieving and delivering results. I have strong documenting skills and create documentation to help improve IT processes for best practices. I hold a postgraduate MBA degree with a focus on Management in Technology and a Masters graduate degree in Management Information Systems. I am confident the skills I have acquired would be vital in any IT Systems Support or Service Desk Management or IT Analyst position.Specialties: MS Office 2003, Java, Citrix, Adobe, Anti-virus software, configuration of hardware and software, Cisco Switches and routers, Windows 7/8, 2003, XP and Vista Operating Systems, Windows 2003-2012 Server, Cloud Environment, Exchange, CSPM, Barracudas, Remote Desktop, Dameware, VCenter, VMware, Email Archiving, Ghosting, Active Directory, cabling and creating network drops, Network Printers. break and fixes, Remedy, Heat, Tivoli and Peregrine ticketing systems. Aiding in creating documents within a knowledge base system.

Staci Cash, Mba's Current Company Details
Breakthrough Technology Group

Breakthrough Technology Group

Systems Engineer at Breakthrough Technology Group
Staci Cash, Mba Work Experience Details
  • Breakthrough Technology Group
    Senior It Engineer
    Breakthrough Technology Group Jan 2013 - Present
    Provide virtual solutions to clients through network customizations. Outsource IT solutions through the AT&T platform. Support user through Microsoft Exchange, Active Directory, VDI, Dameware, Cloud environment, building Domain Controllers, and providing excellent customer service.
  • Twyn Sol Productions, Llc
    Owner
    Twyn Sol Productions, Llc Jan 2007 - Present
    Promote live music events featuring the independent artist from all across the states. We specialize in jazz, neo soul, r&b, and spoken word artist. Changing the way Houston listens to real music.
  • Texas School Of Business
    Program Director-Computer Support Technician
    Texas School Of Business Mar 2009 - Jan 2012
    Currently work as an IT instructor for the Texas School of Business where I instruct class such hardware break and fix, software, networking fundamentals, desktop administration, network security, Linux, and Server Fundamentals. My age group range from 18 years old to 67 years of age. I help prepare all students to gaining his or her A+ certification through CompTIA.
  • Texas School Of Business
    It Instructor
    Texas School Of Business Mar 2009 - Jan 2012
    Teach students how to install, configure, and maintain computer software/hardware and peripherals.Perform basic computer system functions and operations using the command line.Configure and administer common microcomputer operating systems.Instruct Desktop Support by using creating account through Active Directory and performing basic networking skills.Preparing students for the CompTIA A+ certification test.Provide training and study guides for preparation towards the A+ test upon completing the 9 month course.Desktop Support-Field TechProviding 1st and 2nd level support to end-users over the phone. Troubleshoot issue with laptops, desktops, printer, software and hardware installs.Perform break and fix on laptops and desktops for users in their homes.Provide maintenance on printers.Configure end-user's mailbox on Microsoft Outlook.25% travel to end-users to assist with issues.
  • Cornell Companies
    It Analyst
    Cornell Companies Oct 2005 - Dec 2007
    Us
    Provided 1st, 2nd, and 3rd level support to over 300 plus end-user as an IT Analyst. I facilitated over 8 facilities as an independent analyst in the PA, DE and Washington D.C. area.
    View
  • Cornell Companies
    It Analyst (Desktop / Field Service Tech)
    Cornell Companies Oct 2005 - Dec 2007
    Us
    Served as an IT Analyst managing & supervising 100+ workstations while overseeing 8 facilities throughout the East Coast. 75% Travel to East Coast facility sites. Provided end-user support for hardware, software and network issues. Used VNC and Remote Desktop to remote into end-user's machines. Created network home drives and mapped users to network drives. Created, deleted, and assigned group permissions in the Active Directory. Performed backups and restores on the server. Configured user's mailbox through MS Exchange. Configured users on Citrix metaframe through the Cornell IP address. Support applications such as Java and Crystal Reports. Made sure proxy was set through the internet options in order for users to access the internet through Cornell's firewall. Assisted users with voicemail and extension setup on the Cisco IP phone system. Updated machines through re-imaging by Ghosting. Performed break & fix, ran cat 5 cabling to create network connections and punched down patch panels in server rooms. Performed printer maintenance, added new printers to the network. Programmed the KRONOS clock & Nortel phone systems. Used the Remedy ticketing system to open, transfer and close tickets. Documented weekly activities from critical to non-critical issues. Created basic training materials & instructions for end users on computer hardware and software usage procedures. Trained end users on adding network printers and eliminating the mailbox "over the limit" message. Maintained documentation on all computer inventories in the system.
    View
  • Hisd (Contract For Burnett)
    Technical Support It Specialist
    Hisd (Contract For Burnett) Aug 2005 - Sep 2005
    Provided level I Helpdesk support to end users in the HISD school district. Assisted all users with email, logon and database issues. Configured Outlook for users through remote desktop. Uses the Heat ticketing system work and close all tickets.
  • Houston Isd
    Technical Support It Specialist
    Houston Isd Aug 2005 - Sep 2005
    Houston, Texas, Us
    Provided level I Helpdesk support to end users in the HISD school district. Created, deleted, and assigned group permissions in the Active Directory. Assisted all users with email, logon and database issues. Configured Outlook for users through remote desktop. Utilized the Heat ticketing system work and close all tickets.
    View
  • Jpmorgan
    Helpdesk Analyst
    Jpmorgan Feb 2005 - Jul 2005
    New York, Ny, Us
    Served as level I Helpdesk support on Lotus Notes R5, remote desktop, and Blackberry support in an ITIL environment. Routed tickets to the 2nd level helpdesk if it could not be resolved on first call. Provided a 90% first call resolution. Used Tivoli and Peregrine ticketing system to open, transfer and close all tickets.
    View
  • Jpmorgan Chase
    Helpdesk Analyst
    Jpmorgan Chase Feb 2005 - Jul 2005
    New York, Ny, Us
    Created, deleted, and assigned group permissions in the Active Directory. Served as level I Helpdesk support on Lotus Notes R5 and 6.5, remote desktop, and Blackberry support in an ITIL environment. Routed tickets to the 2nd level helpdesk if it could not be resolved on first call. Achieved and maintained a 90% first call resolution for the duration of the contract. Used Tivoli and Peregrine ticketing system to open, transfer and close all tickets.
    View
  • Hcl Hewlett Packard
    Support Analyst
    Hcl Hewlett Packard Sep 2004 - Oct 2004
    Us
    Served as the computer support analyst in the HP warehouse in which duties consisted of making sure all special order computers were built and shipped out in a timely manner. Searched equipment to find out why certain orders were not completed for shipment.
    View
  • Hewlett Packard
    Support Analyst
    Hewlett Packard Sep 2004 - Oct 2004
    Houston, Texas, Us
    Served as the computer support analyst in the HP warehouse. Made sure all special order computers were built and shipped in a timely manner. Searched equipment to find out why certain orders were not completed for shipment.
    View
  • Acs
    Helpdesk / Technical Support
    Acs Aug 2004 - Sep 2004
    Provided level I Helpdesk through phone support to end users by walking them through their Yahoo Domain website issues. Assisted users with setting up their domain names for their new websites.
  • Shell Corporation
    Network Support Deployment Team
    Shell Corporation Apr 2001 - May 2001
    Assisted with the GI rollout computer migration (Compaq Armada) on the deployment team at Shell BTC. Helped users back up all files before changing out their system. Provided training to users with email, setting up a network printer and accessing their drives.
  • Verizon
    Technical Support
    Verizon 1999 - 2000
    Basking Ridge, Nj, Us
    View

Staci Cash, Mba Skills

Active Directory Technical Support Windows Server Windows Xp Networking Troubleshooting Microsoft Exchange Operating Systems Help Desk Support Laptops Computer Hardware Citrix Data Migration Network Administration System Deployment Software Installation Printers Testing Crystal Reports Linux Software Documentation Windows 7 Java

Staci Cash, Mba Education Details

  • University Of Phoenix
    University Of Phoenix
    Marketing
  • University Of Phoenix
    University Of Phoenix
    Information Systems
  • University Of Phoenix
    University Of Phoenix
    Management In Technology
  • University Of Phoenix
    University Of Phoenix
    Management In Technology
  • Southern Methodist University
    Southern Methodist University
    A+ Certificiation
  • Southern Methodist University
    Southern Methodist University
  • Prairie View A&M University
    Prairie View A&M University
    Information Systems
  • Prairie View A&M University
    Prairie View A&M University
    Management Information Systems
  • Texas School Of Business
    Texas School Of Business

Frequently Asked Questions about Staci Cash, Mba

What company does Staci Cash, Mba work for?

Staci Cash, Mba works for Breakthrough Technology Group

What is Staci Cash, Mba's role at the current company?

Staci Cash, Mba's current role is Systems Engineer at Breakthrough Technology Group.

What is Staci Cash, Mba's email address?

Staci Cash, Mba's email address is st****@****hoo.com

What is Staci Cash, Mba's direct phone number?

Staci Cash, Mba's direct phone number is +183288*****

What schools did Staci Cash, Mba attend?

Staci Cash, Mba attended University Of Phoenix, University Of Phoenix, University Of Phoenix, University Of Phoenix, Southern Methodist University, Southern Methodist University, Prairie View A&m University, Prairie View A&m University, Texas School Of Business.

What are some of Staci Cash, Mba's interests?

Staci Cash, Mba has interest in Jordan Donald, Twyn Sol Productions, Kcaa Radio, Drumline Live, Lion's Heart Studios And Event Center, Chris Downing, Nvme Boutique, The Union, Stylière, Lotus Leggings.

What skills is Staci Cash, Mba known for?

Staci Cash, Mba has skills like Active Directory, Technical Support, Windows Server, Windows Xp, Networking, Troubleshooting, Microsoft Exchange, Operating Systems, Help Desk Support, Laptops, Computer Hardware, Citrix.

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.