• Recover $29.8M in outstanding assets by implementing a process to get partners to return overdue returns• Provide expertise to design a framework, tool, and engagement model to help monitor non-compliance post-audit and implemented a monitoring system • Supervise 2 compliance analysts, training and coaching them as needed• Develop and implement Cisco’s Customer Experience entitlement and compliance strategies, including business intelligence, controls, remediation, and program governance

Americas Services Compliance, Project Manager (01/2020-01/2022)• Prepared, analyzed, and presented non-compliance audit data to Partners and Sales Teams• Developed processes and documentation to standardize current partner compliance audits• Collaborated and maintained positive partnerships with Partners and Sales, acting as POC to facilitate a return to complianceHR, Project Manager (2018- 2020)• Managed the integration, interdependencies, and alignment for the new and innovative Performance management system for all Cisco employees by utilizing established project and program methodology and standards to develop project plans for assigned projects. • Ensured appropriate project governance and decision-making methodology were in place and adhered to.• Interfaced with cross-functional teams to bridge business requirements to deliverables.• Created a Smartsheet project management dashboard that provided a visual representation of status updates, task priorities, and other relevant documentation. Advanced Services, Project Manager (2015 – 2018)• Steered operations for the Advanced Series (AS) project team for Regions Strategy, Planning, and Operations (RSPO), tasked with qualifying and prioritizing project details. Collaborated with cross-functional work teams to keep projects on target and safeguard the application of best practices and standard frameworks. Continually updated the status of projects on project dashboards and measured progress toward goal completion.• Contributed to the strategic alignment of two business units through the development of a program that integrated account planning and governance. • Created an intake tool that matched projects based on the congruence of intake and prioritization needs with project deliverables, used by 100+ teammates.• Spearheaded “single source of truth database” to support customer accounts for 300+ end-users.

• Developed monthly Gross Profit forecast and analyzed business results and highlighted business issues to executives.• Developed and implemented business process and internal control improvements.

Managed monthly and quarterly close duties to support delivery of Warranty Cost accrual- Establish monthly BMS for the Think Business Group and act as a primary financial focal point for teams by monitoring performance indicators (services $/CA and E/R)- Prepared and presented monthly financials, KPI's, and ad-hoc reports to senior management and regional CFOs- Prepared service cost estimates that are used to support new product evaluation and investment prioritization- Develop and recommend improvement to internal controls and business processes

Lead independent and objective audits and reviews of business processes and internal control systems- Lead in formulating detailed audit plans, conduct interviews, obtain and analyze all relevant data and information, formulate reliable and factually correct findings and recommendations and follow through on resulting recommendations- Evaluate the adequacy and effectiveness of internal controls- Recommend improvements to internal controls and business processes- Conduct audits in Europe and South America

Oversaw monthly expense review of 3 financial analysis- Provided guidance and support for all line items in the HQ I&E Geographies- Prepared and presented I&E financial results and operational drivers to executives- Performed ad hoc financial reporting, planning and analysis- Prepared and presented annual plan/budget to senior executives

Oversaw monthly internal cost review of 5 cost engineers in outlook desk- Ensured the timely and accurate publication of Personal Computing Division (PCD) unit costs- Developed and maintain financial metric reporting to executives- Held “Lessons learned Meetings” to educate team on cost changes- Identified ways to streamline and simplify existing processes using IT and other resources- Prepared business case analyses on special projects

Positions Included: US Special Bids Pricer (2002 – 2004)Americas SG&A Team Lead (2001 – 2002)Distribution & Packaging Expense Planner (1999 – 2001)Cost Accountant (1998 – 1999)Talented financial analyst and accounting professional responsible for facilitating financial management tasks.• Developed unique customer pricing and profit optimization through balancing product cost, supply and demand, and product transition; provided counsel on profit improvement and competitive pricing.• Oversaw up to four financial analysts, ensuring accurate and timely completion of projects.• Facilitated budgeting and forecasting activities; investigated and documented variances.• Liaised with finance, operations, geographies, and executive management teams. • Utilized activity based costing model to forecast monthly expenses.• Communicated financial standings and recommendations to group to reach financial targets.• Analyzed general ledger and prepared journal entries; prepared monthly and yearly budgets.• Developed and implemented cost saving and expense controlling plans.