Stacie Bailey Email and Phone Number

Developed and enhanced training materials for more streamlined hiring and training.Automated processes within ticketing system to save time, increasing agent efficiency by approximately 34%Prepared weekly KPIs and provided coaching as needed.Audited agent communications to ensure accurate information and best practices were applied for optimal customer satisfaction. Facilitated meetings with different departments and vendors to become a subject matter expert, reducing pain points and managing implementation of systems.

Compared and evaluated new systems for more efficient business management, including cost reductions up to 90%Organized daily tasks of business operations (scheduling, including travel and lodging, bookkeeping, accounting, payroll, hiring and training of new employees) allowing owner and employees to focus on their own assignments.Developed marketing material and managed social media accounts, leading to an increase in customer base.

Established video conferencing connection between campuses.Reduced downtime during lectures by troubleshooting errors quickly.Proctored student exams, eliminating need for professor or instructor to be on site for testing.

Coordinated housing for summer youth workshops, accounting for overlapping schedules and inconsistent lengths of stay. Provided overview of rules to arriving leadership, ensuring safe and smooth event for all involved.Mitigated cost risk by assigning and tracking dorm keys, and confirming accurate count was returned at the end of each stay.Received first aid training and assisted with running youth activities.

Assisted customers and agents with analyzing technical issues regarding the communications between their Quickbooks software and Intuit Quickbooks Payments systems, receiving a consistently high NPS. Provided internal support to efficiently aide floor agents in manual linking and back end coding.Mentored and trained new hires to boost skill levels within the department.