-Front desk customer service representative at a business offering boarding, daycare, grooming, and retail

•Answered phones and assisted customers regarding reservations, menu questions, complaints, and orders•Maintained quality customer service and a positive demeanor in a high stress environment•Handled and resolved customer complaints in a timely and professional manner•Entrusted with counting and handling daily cash profits and distribution of tips•Scheduled and managed a team of up to eight hosts and hostesses at a time•Trained a total of 30+ hosts and hostesses over 7.5 years

•Used Adobe Illustrator, InDesign, and Photoshop to create promotional materials for social media, web, and print to advertise exhibitions and events•Personally selected to update the annual gallery brochure and lead artist’s catalog•Led a team of interns in creating a 3D virtual exhibition in ArtSteps to create a safe and enjoyable alternative to the in-person gallery during the COVID-19 pandemic•Trained several new graphic design interns•Proactively communicated directly with artists regarding exhibition logistics•Received an offer to become the full-time gallery manager at end of internship

•Managed, scheduled, and trained 10+ employees at once at a brand new business•Interacted directly with owners to adjust staffing to accommodate a dynamic workload•Listened to customer feedback to improve recipes and overall restaurant quality•Fulfilled bubble tea and rolled ice cream orders•Performed daily opening and closing duties, including all cleaning, ingredient preparation, and locking up•Entrusted with counting and handling daily cash profits and distribution of tips