Successful Client Results Specialist whose knowledge, expertise, and can-do attitude has contributed to the accelerated growth of a patient outreach program for a top pharmaceutical client. Program provides patient outreach via outbound/inbound tele-services utilizing state of the art platforms. Currently support 15 Resource Specialists to ensure best in class service to our patient population. Ability to quickly and efficiently analyze data/identify trends and implement viable solutions has led to enhanced performance. Maintains a steadfast commitment to patient experiences and exhibits an unending dedication to the personal success of IBOs providing services to our client; resulting in consistent achievement of meeting and exceeding KPIs and metrics. (Emphasis on CSAT, Quality, & Engagement) Connecting with others to collaborate for the greater good has been a highlight of my career and cornerstone of our success. Selected to pilot an extension of our Patient Support Program to include an additional treatment option; which was highly successful.

Initially provided services to direct sales clients. Transitioned to a role supporting a pharmaceutical company providing best in class outreach to patients undergoing treatment with a successful biologic. Conducted outbound/inbound monthly outreach to 1000+ patients. Ability to make personal emotional connections while identifying potential resource needs and providing subsequent follow through to support positive patient outcomes. Consistently met/exceeded KPIs and metrics.