Stacie Gregory Email and Phone Number

• Provides direct supervision to a team of skilled employees, which includes Workflow Coordinators and Associates as well as managing the relationship with the onsite staffing agency in relation to temporary agency employees working in the department(s)• Administers policies/guidelines that directly affect work activities which include counseling associates consistently on performance and behavioral concerns.• Responsible for creating and supporting the company’s engagement strategies… Show more • Provides direct supervision to a team of skilled employees, which includes Workflow Coordinators and Associates as well as managing the relationship with the onsite staffing agency in relation to temporary agency employees working in the department(s)• Administers policies/guidelines that directly affect work activities which include counseling associates consistently on performance and behavioral concerns.• Responsible for creating and supporting the company’s engagement strategies by observing and coaching employees on proper job related activities and providing timely feedback on necessary action plans.• Sets and communicates clear expectations for team members regarding expected productivity results• Owns, completes and delivers annual performance evaluations for each associate• Identify and prioritize those tasks which need to be accomplished in order to meet daily business goals and to successfully prepare the incoming shift for a quick and effective transition and start-up.• Ensure a safe environment for the team by driving safety strategies, recognition and accountability.• Improves efficiency, quality and service of ongoing work by identifying process improvements and using best judgment to determine next steps for influencing change and partnering with leadership to resolve.• Responsible for assigning work, meeting completion dates, interpreting and ensuring consistent application of organizational policies.• Resolves problems requiring broad based analysis to determine solution and presenting to Sr. Leaders.Motivates others and promotes collaboration and accountability to meet team goals• Builds trust with direct and indirect business partners by explaining rationale behind business process and approach taken to decision making.• Discusses and presents information and issues with business partners located in support and operational departments Show less

Act as liaison and focal point between Thomas & Betts, ABB, customers, manufacturing, inside and outside sales, marketing, credit, pricing and quotes managers, distribution centers, transportation, etc. to handle all needs, inquiries and any concerns. Process and track orders while maintaining 99.9% accuracy level of order processing (Six Sigma). Identify special handling requirement for Key Accounts. Complete back orders review, coordinate with manufacturing and distribution to clear back… Show more Act as liaison and focal point between Thomas & Betts, ABB, customers, manufacturing, inside and outside sales, marketing, credit, pricing and quotes managers, distribution centers, transportation, etc. to handle all needs, inquiries and any concerns. Process and track orders while maintaining 99.9% accuracy level of order processing (Six Sigma). Identify special handling requirement for Key Accounts. Complete back orders review, coordinate with manufacturing and distribution to clear back log. Monitor fail rate per order and report repetitive issues for resolution. Process and coordinate requests for returns, credits and freight claims from entry to completion to ensure order resolution. Provide copies of invoices, packing slips, credit and return claims as requested. Coordinate promotion and marketing tools to grow sales with distributors. Promote new items during inbound calls to provide sales leads. Provide promotion feedback to marketing team based on customer feedback.Answer inbound calls via Apropos System to achieve 98% service rate (2% abandon call rate). Demonstrate updated knowledge of product categories and FAQ to provide closed-loop responses. Utilize general web, web catalog and Thomas & Betts Access System to enhance knowledge base. Update web catalog to include product updates and to process new items. Show less

Develop and maintain relationships with National and Government clients. Manage service, billing and reporting for contracted agreements in value of one million dollars or more. Act as a liaison between clients, company-owned service branches, franchisees and sub-contractors. Collect and compile exceptional reporting to evaluate recurring service metrics and ensure compliance of contractual agreement, improve service and identify opportunities to increase recurring revenue and initiate new… Show more Develop and maintain relationships with National and Government clients. Manage service, billing and reporting for contracted agreements in value of one million dollars or more. Act as a liaison between clients, company-owned service branches, franchisees and sub-contractors. Collect and compile exceptional reporting to evaluate recurring service metrics and ensure compliance of contractual agreement, improve service and identify opportunities to increase recurring revenue and initiate new revenue. Minimize aging of open receivables to decrease payment disputes. Establish goals for improvement of performance targets for high maintenance and at-risk accountsCoordinate meeting and conference calls for periodical business reviews, standard account reviews and conference calls for escalated matters and resolutions. Responsible for preparation of meeting agenda, compiling data and other materials, documenting attendance, taking meeting notes and distributing post-meeting minutes. Handle daily operations such as email management, inner office correspondence, maintain FM and CRM systems, work order entry and other administrative tasks including use of fax, printers and voicemail. Prepare proposals, quotes and action plans for client review and approval. Complete assigned tasks within given timeline, avoid burdening management and sales team with administrative detail. Answer inbound calls using multi-line phone system. Respond to general inquires, forward calls to internal associates and other appropriate departments as needed. Show less

Answer inbound calls using multi-line phone system. Answer general inquires, gather and analyze information to resolve escalated complaints, forward calls to internal associates or other appropriate departments as needed. Dispatch work orders received via phone call, email, CRM and FM websites. Keep record of approvals, purchase orders and tracking numbers to ensure accurate and timely payment for services rendered. Maintain work orders by providing status updates such as scheduled… Show more Answer inbound calls using multi-line phone system. Answer general inquires, gather and analyze information to resolve escalated complaints, forward calls to internal associates or other appropriate departments as needed. Dispatch work orders received via phone call, email, CRM and FM websites. Keep record of approvals, purchase orders and tracking numbers to ensure accurate and timely payment for services rendered. Maintain work orders by providing status updates such as scheduled, pending approval, pending invoice and completed/closed. Manually process individual invoice via CRM and FM web-portals. Maintain records for assigned accounts. Add, re-instate and cancel location agreements. Covert commercial locations from under Branch Books to National Accounts. Enter special, non-recurring service agreements for out of scope services such as wildlife removal, exclusion and structure repair needs etc. Prepare and submit quotes detailing breakdown in labor, man hours, equipment, materials, recurring services and renewal etc. Include mark-up and applicable taxes (as needed) to ensure accuracy of the “not to exceed” (NTE) as not to delay or risk payment for services rendered. Assist in on-boarding new clients. Attend trade shows to develop new relationships, present company products and pitch services to prospective clients. Assist in development of the National Accounts training manual, and new hire class agenda. Coordinate and administer team meetings, peer coaching, cross-training and side by side peer assistance. Draft schedule and plan with team to cover absent co-workers. Show less