Stacie Parrish Email & Phone Number

Mclean, Va, Us

Hired to lead a US based, back office & video chat contact centers providing highly secure Identity verification services in badged and BPO locations. Anchored in the mission of No Identity Left Behind, ID.me simplifies how individuals prove and share their identity online.

Atlanta, Ga, Us

Drive transformation and performance excellence globally in (3) badged sales & service contact centers and (8) BPO centers in US, Nicaragua, Costa Rica, India, and Philippines. Provide highly regulated services for Consumers to order a copy, freeze, place a fraud alert, or dispute their credit file. Living our mission of “Helping Consumers Live Their Financial Best”, agents are focused on educating consumers on managing personal Credit, including personalized credit monitoring solutions.

Jersey City, Nj, Us

Manage product portfolio, with particular focus on strategic roadmap, project execution and financial accountability across the infrastructure service areas. Portfolio includes: Physical and virtual servers, virtualization platforms, converged infrastructure, automation implementation and security monitoring tools.

Irving, Texas, Us

Director of Operations, Global Service Delivery Through a team of healthcare revenue cycle leaders and Contact Center teams, drive enterprise wide strategic efforts to fully leverage, standardize and optimize operations in domestic and international service centers and BPOs (US, Mexico, India and Philippines). • Particular focus on Single Billing Office (SBO) / Central Billing Office (CBO) / Revenue Cycle Management

Denver, Co, Us

Primary responsibility for managing the overall customer experience for patients and teammates of DaVita Rx --- DaVita's full-service pharmacy designed specifically for kidney patients.Provide customer experience strategic and tactical leadership for multiple business units in support of DaVita Rx clinical improvement initiatives by enabling improved customer experiences, increased retention /penetration and reduced operating expenses in an 1200+ teammate operation. Build strategic vision for rapidly growing operation experiencing ~ 40% growth year over year.

Armonk, New York, Ny, Us

Army and Air Force Exchange Services - CRM Strategic Consultant & Project ManagerLead Exchange through a strategic transformation of their customer paradigm by identifying multi-channel, enterprise wide, CRM initiatives to be implement over the next five years. Engagement resulted in a tightly sequenced road map of technology investments, process re-engineering and organizational alignment which redefines the customer experience for their brick and mortar, print and eCommerce channels. The Exchange is a $10 Billion retailer with over 40,000 military and non-military associates, serving over 12 million military service families in over 30 countries.DRIS 2010 US Census – Contact Center Strategy and Service Quality Assurance DirectorProvide initial project support to the development of statement of work (SOW), vendor selection and deployment activities. Direct accountability to developing program’s standard operating procedures (SOP) and key performance indicators with oversight of curriculum development for +7,000 agents and a project budget over $250 million. During live operations directly manage Service Quality Assurance operations with an organization of +450 quality assurance agents. Direct oversight of 3 Business Process Outsourcing (BPO) partners across 11 contact centers nationwide.

Hoboken, New Jersey, Us

Provide a broad portfolio of professional services to businesses using NICE solutions to improve performance in both large and small customer contact centers with particular expertise in assessing current operations, examining key strategic priorities and analyzing current performance indicators. Leverage overall quality and performance management processes to align business solutions with business objectives maximizing return on investment.

Atlanta, Georgia, Us

Drive enterprise quality assurance, business process, reporting & analysis, technology, and customer satisfaction across (4) four Home Depot Contact Centers and (2) two EXPO Contact Centers nationwide. Manage leadership teams across multi-sites to provide strategic direction, support to local operations, and spearhead process improvement initiatives using Six Sigma methodology

Dallas, Tx, Us

SBC, Performance ManagerManage, motivate and develop management and non-management union employees, in a service call center environment, in resolving complex telephony repair issues and the sales of products and services.•Earned 1SO 9000 Certification in 2002 - SBC's first Customer Service Bureau (repair call center) to become certified.Ameritech New Media, Incentives ManagerSBC/Ameritech's only customer service call center supporting the americast Cable Television product. Develop and manage long and short-term incentive plans for 300+ management and non-management employees. Directly impacted employee performance to meet the needs of the business. Key involvement in performance management and training development.

Certification, Executive Education

Certification, Six Sigma - Green Belt

Ba, Education And Business Administration