Listen to customer needs and present appropriate products and/or service to fulfill need. Coach, train, and develop counter on customer service and support them to achieve and exceed sales targets. Hold associates accountable for daily performance and adherence to applicable policies, procedures, and customer service standards are consistently met. Facilitate workshops for Sales staff reviewing sales cycle and role plays. Train rental agents on how to create optimal rental experiences by maximizing on sales and service opportunities for every customer. Notable Achievements:• Increased dealership sales numbers by 224% in 2019, 194% in 2020, 286% in 2021, and on track to increase by 99% over the 2021 numbers in 2022• Grew Airport Retail sales within 2 months over 50%• Known as a Top Performer closing at 39-50% on personal sales

Expanded product/program lines, increased revenue streams, and captured market share in highly competitive Health and Fitness industry while managing 6 direct reports. Served as an integral role in turning around overall gym performance from overhauling member experience and attracting and retaining members. Worked closely with General Manager to execute membership strategy and manage all data, tracking, reporting, and processes related to membership recruitment and retention. Notable Achievements: • Implemented infrastructure improvements leading to a 44% increase in sales and 53% increase in memberships • Managed and evaluated staff’s performance within high-volume environments through personal development and training sessions • Researched and implemented new software to streamline operations and improve efficiency.

Led 15 direct reports and a 200-car fleet through daily operations and oversaw P&L responsibility. Directed all operational aspects, including distribution of all rental fleet, customer service, administration, inventory management, managing logistics, financial management, marketing, promotions, and high-volume sales. Oversaw staff evaluation, training, coaching, development, and motivation for branch personnel, clarifying and creating expectations, and managing overall sales cycle for the inside sales team. Achieved revenue growth inside territory while exceeding individual and corporate sales goals. Notable Achievements: • Received 6 promotions to larger locations within 4-years for surpassing all profit goals 4 consecutive years. • Improved sales and profit by turning around underperforming locations by championing corporate initiatives and planning • Served as the catalyst to optimize performance, enhance productivity, drive revenue, profit, and growth during Hertz acquisition with Penske o Led relocation of 2 branches expansion, providing a smooth transition during the move, along with ability to adapt to unexpected challenges that arose o Turned locations profitable by executing a strategy to revitalize stores • Landed 5 national accounts, 10 state-wide accounts, including a few racing team

Delivered guidance to sellers and buyers in identifying and purchasing the perfect property to meet specific needs. Performed comparative market analysis to estimate properties’ value. Promoted sales through advertisements, open houses, and listing services. Remained knowledgeable about real estate markets and best practices.Notable Achievements:• Recipient of the Rookie of the Year award in 2009• Multi-Award Recipient of Listing Agent of the Month (4 times) and Sales Agent of the Month (2 times) in 6-months• Generated $2M+ in first 14-months and $1M+ in 6-months and exceeded sales quotas by 15% Yo

Developed a comprehensive training program for all new hires. Supervised a salesforce of over 57 employees. Utilized strong mentoring skills with demonstrated ability to manage continuous improvement in sales and service. Notable Achievements• Attended sales training camps and brought best practices leadership back to Hertz to strengthen, improve, and empower sales teams in sales approach, business acumen, and performance.• Grew state’s incremental sales from $415,557 to $952,288. in first year• Trained and coached staff while monitoring performance to ensure the highest quality of ethics in customer service.