• Manage Customer Service and Sales Coordinator staff for a defined geographic area• Responsible for daily and weekly committed customer volume holding staff accountable to stick to goal• Analyze daily freight needs for responsible divisions maintaining efficient productivity through all modes• Protect service performance with an on-time goal of 98.5% for customers within area of responsibility • Evaluate customer trailer pool needs ensuring equipment is being utilized efficiently• Manage inactive trailers with a goal of revenue generation within 7 days• Manage EDI expectations with customer service staffAnalyze freight lanes and freight opportunities to maximize business potential, ensuring growth and continuous improvement in equipment utilization and freight efficiency

Dispatches loads out of Northern California areaWorks with unit-load matching to ensure no driver layoversManages a fleet of driversOversees a group of driver managers and their driversCommunicates with drivers about issues/concerns/time off requests to reduce driver turnoverTracks and traces each driver to verify on time pick up/delivery for customer satisfactoryEnsures drivers are meeting utilization and mileage goals Assists with customer service when needed

Supervised the front end to ensure smooth flowingMade appointments for deliveries and pickups while in receivingMarketed at on-sites, deliveries, and cold callsAM merchandising to ensure the warehouse was always ready to openLearned how to supervise/manage each departmentDecision making on many product placements for best profit opportunityRecognition's: Employee of the Month September 2011Supervisor in Training Program November 2012-January 2013