Staci Kono Email & Phone Number

Hiawatha, Iowa, United States

• Accountable for the overall program performance, execution, relationship and customer satisfaction for assigned programs
• Alignment of internal and external resources to meet key customer program milestones and requirements
• Assignment and resolution of issues and actions to ensure timely delivery and execution of all program deliverables
• Maintain and grow program profitability
• Single point of contact for cross-functional team from Manufacturing, Test, Quality, Supply Chain, Customer Service and Sales to drive program success
• Coordinate efforts to ensure proper customer expectations are fully understood and plans are in place to deliver on those commitments

• Provide administrative support to Program Managers responsible for $30M revenue throughout the entire sales cycle.
• Served as the Lead consultant on the System and Process Efficiencies Team resulting in over 20% time savings on day to day activities for the Program Management Team.
• Manage and implement customer requirements utilizing resources from various departments.
• Produce quotes and assists with incoming leads by gathering and documenting requirements.
• Perform upgrade quoting and selling functions.
• Coordinates with team on configuration management of products.

• Managed revenue streams of invoicing valued at 16 million and 14 million dollars per month, respectively.
• Lead new contract implementation of large business contracts ensuring compliance of financial terms, audited and corrected contractual rates, resolved billing disputes, and provided custom billing and invoicing requests.
• Leadership in technical and analytical training of team members.
• Designed customized executive level reporting.
• Collaborated during system migration - lead testing in various stages of new system builds, influenced improvements and enhancement requirements.
• Lead billing team migration during cross country transition - identified efficiency gains reducing processing hours by over 25%.

• Audited adjustment calculations, contractual language, and required documentation for management approval.
• Approved for rejected adjustments valued up to $1 million dollars.
• Reduced approval time by 2 days via streamlining processes and requirements.

• Managed customer account portfolio for global and executive customers valued over 5 million dollars per month.
• Identified variances by analyzing downloads utilizing knowledge of Excel and Access.
• Calculated and posted standard and corrective adjustments - familiarity with GAAP.
• Led solution management for both internal and external contractual rates and discounts.
• Collaborated with internal departments to design new and custom reporting for unique requirements.

• Consulted with global and executive customers face-to-face to determine specific reporting requirements.
• Led presentations demonstrating products, billing, solutions management, and growth opportunities to executive teams.
• Gathered and reported feedback for executive led task force to improve invoice redesign and product solutions.

• Managed monthly portfolio of global, national, and executive level customers, with an aging of 2 million dollars.
• Strong negotiation skills used to encourage customers to comply with payment requirements.
• Consistently exceed monthly goals set by executives to reduce outstanding balances.