Staci Kono Email & Phone Number

Hiawatha, Iowa, United States

• Accountable for the overall program performance, execution, relationship and customer satisfaction for assigned programs• Alignment of internal and external resources to meet key customer program milestones and requirements• Assignment and resolution of issues and actions to ensure timely delivery and execution of all program deliverables• Maintain and grow program profitability• Single point of contact for cross-functional team from Manufacturing, Test, Quality, Supply Chain, Customer Service and Sales to drive program success• Coordinate efforts to ensure proper customer expectations are fully understood and plans are in place to deliver on those commitments• Identification and mitigation of program risks• Manage sub-contractor requirements, delivery and quality issues• Conduct regular program reviews identifying current schedules, sales and orders forecasts, issues, risks and opportunities, risk mitigation plans, resource demands and current financial performance• Lead the pursuit and capture of new program business including proposal preparation, drafting statements of work, estimating costs, and contract negotiations• Guide continuous improvement initiatives to optimize efficiency and quality

• Provide administrative support to Program Managers responsible for $30M revenue throughout the entire sales cycle.• Served as the Lead consultant on the System and Process Efficiencies Team resulting in over 20% time savings on day to day activities for the Program Management Team.• Manage and implement customer requirements utilizing resources from various departments.• Produce quotes and assists with incoming leads by gathering and documenting requirements.• Perform upgrade quoting and selling functions.• Coordinates with team on configuration management of products.• Communicates with purchasing, operations, engineering and customers to coordinate product and service delivery.

• Managed revenue streams of invoicing valued at 16 million and 14 million dollars per month, respectively.• Lead new contract implementation of large business contracts ensuring compliance of financial terms, audited and corrected contractual rates, resolved billing disputes, and provided custom billing and invoicing requests. • Leadership in technical and analytical training of team members.• Designed customized executive level reporting.• Collaborated during system migration - lead testing in various stages of new system builds, influenced improvements and enhancement requirements.• Lead billing team migration during cross country transition - identified efficiency gains reducing processing hours by over 25%.• Exceeded performance metrics of decreasing absolute value of corrective adjustments of revenue by 15%.• Created process flow documentation, customer specific job aids, and job replacement training.

• Audited adjustment calculations, contractual language, and required documentation for management approval.• Approved for rejected adjustments valued up to $1 million dollars.• Reduced approval time by 2 days via streamlining processes and requirements.

• Managed customer account portfolio for global and executive customers valued over 5 million dollars per month.• Identified variances by analyzing downloads utilizing knowledge of Excel and Access.• Calculated and posted standard and corrective adjustments - familiarity with GAAP.• Led solution management for both internal and external contractual rates and discounts.• Collaborated with internal departments to design new and custom reporting for unique requirements.

• Consulted with global and executive customers face-to-face to determine specific reporting requirements.• Led presentations demonstrating products, billing, solutions management, and growth opportunities to executive teams.• Gathered and reported feedback for executive led task force to improve invoice redesign and product solutions.

• Managed monthly portfolio of global, national, and executive level customers, with an aging of 2 million dollars.• Strong negotiation skills used to encourage customers to comply with payment requirements.• Consistently exceed monthly goals set by executives to reduce outstanding balances.