Staci Howell Email and Phone Number

• Drive the development and enhancements of order-to-cash systems, processes, and resources to reduce cycle times through increased automation and application of digital technologies.• Develop appropriate and clear metrics across all key performance indicators (KPIs) to ensure strong performance management.• Execute customer logistics solutions and reporting in support of all value creation activities to drive service improvement, productivity, and cost reduction goals.• Liaise with EDI and business solutions group to drive customer logistics digital transformation roadmap.• Drive robust customer and product data governance and ensure data synchronization with customer using our industry standards.• Define and deliver service level agreements internally with manufacturing, transportation, and warehouse leads to promote a culture of accountability and drive improvement initiatives.• Collaborate with transportation and manufacturing to develop network sourcing strategy to optimize our cost-to-serve

• Managed the implementation and compliance for Snyder’s to adhere to our sailing schedule leading to a 22% YOY improvement in pallets per load and a 17% reduction in YOY cost per pallet.• Conduit between supply chain, sales, and finance as a single point of contact for customer order status updates• Partner with production, logistics, accounting, demand planning/replenishment and sales to provide excellent customer service to all customers, including resolving daily and escalated customer service issues • Responsible for all order entry for all channels. From receiving and processing customer orders manually (email, fax) through ensuring timely and accurate entry/receipt into systems.• Verify order accuracy; identify pricing and promotion discrepancies at the time of order entry and initiate contact with sales, brokers, and customers to resolve issues and ensure order integrity is maintained• Work with customers to add product to fill-out orders and optimize loads, with a focus on reducing freight• Ensure shipments are delivered on time and complete; responsible for identifying any orders in jeopardy of maintaining MABD compliance at any point in the process from order receipt to shipment or pick-up. • Assist the Director of Supply Chain to develop a seamless end to end process for order management• Maintain communication link between customers/distributors and sales regarding lead time, minimum order quantities, new/discontinued items, pricing/deal resolution, order changes, service issues, shipping schedules, production, etc.• Monitor and report on internal team and customer Key Performance Indicators (e.g. Customer Compliance with Ordering Guidelines and Requirements, Customer Service Levels, Order Processing Service Levels)• Use problem solving skills and team work to address current issues and make recommendations based on analytics for long-term solutions

• Facilitated onboarding high priority accounts at 100% compliance and implemented process improvements to gain additional business • Effective at managing existing customer relationships; utilizing all modes of communication• Establish and develop relationships with new customers ensuring that excellent customer service is delivered• Acquire new business from existing customers or brokers to meet the tactical needs of the operation• Utilize methods and procedures to achieve process compliance and organizational goals• Support and maintain standard customer and operational reporting• Breaking through internal obstacles that limit growth/service consistent with NFI deliverables• Load creation, performance monitoring and ensuring that customers are billed correctly• Fast-paced with the ability to prioritize and multi-task customer needs• Strong verbal and written communication skills• Successful at individual contributions to understand when it is best to solve problems in a team environment• Strong work ethics, with a professional and positive attitude• Self-starter with the desire to beat goals, not just meet them. • Great organizational skills

• Experience in managing a business at a $25,000 gross profit level monthly• Proven successful experience in transportation sales and support• Responsible for but not limited to locating, negotiating with and developing relationships with carriers and customers• Tracked and traced all assigned loads to ensure that all freight was picked up, transported, and delivered in a timely manner• Extremely proactive to resolve any problems as well as assisting the broker with customer needs. • Excellent problem-solving skills and organizational skills. • Work well under pressure with minimal supervision.