Staci R. Email & Phone Number

Dallas/Fort Worth Area

• Responsible for the overall planning, direction, management, coordination, implementation, control, and completion of projects
• Oversee 15 to 20 internal and external projects by reviewing activities, maximizing efficiency, and increasing collaboration and communication transparency
• Develop and implement full-scale project plans including scope, milestones, costs, quality, risks, procurement, and communications
• Direct changes to project scope and cost and implement appropriate change management processes to keep the project on track
• Provide outstanding service to clients through effective communication and prompt issue resolution to facilitate future business opportunities
• Monitor contracts and service level agreements to identify potential risks and implement mitigation actions to protect the development process from unforeseen delays and costs

Richardson, Texas

• Support large-scale, multi-project SW development and testing from defect management and quality assurance perspective
• Responsible for Integration System Testing (IST) and End to End (ETE) defect management, bug fixes, retesting, impact analysis, production assurance and system restoration
• Actively monitor defect status and trends, and drive defects to resolution
• Organize and facilitate defect triage real-time investigations and meetings
• Analyze test results, defect logs and errors to assist with identification of the root cause
• Design, deploy and improve defect management processes

Richardson, TX

• Project manage AT&T Mobility and U-Verse billing/payment call applications:
• Define project scope, develop project plans, schedule detailed work plans and implement deliverable
• Collaborate with cross-functional teams to develop project objectives and timelines
• Develop and implement Methods & Procedures and Job Aids across multi-layered teams
• Capture, follow up, and trend chronic hardware/software issues
• Analyze existing processes, identify gaps and conduct process improvements

Irving, TX

• Project manage AT&T U-verse IPTV platform software and hardware upgrades
• Responsible for the management, performance, and completion of medium to large network releases and system tools affecting one or more business units or functional areas
• Define project scope, develop project plans and deliverables, detailed work plans, schedules, resource plans and status reports
• Collaborate with cross-functional teams and business unit leadership in developing project objectives and timelines
• Function as a single point of contact for assigned project(s) for end users, management, vendors and consultants
• Facilitate decision making meetings with stakeholders and key contributors to plan and implement complex software upgrades successfully

Richardson, TX

• Supervision of subordinates and managing business operations
• Responsible for managing 24X7 technical support center with concentration on delivering superior customer service to business customers on high bandwidth services (T1, T3, OC3, etc)
• Monitor and improve departmental productivity and metrics
• Develop employees to ensure successful performance through coaching, training, and communication of expectations and goals
• Review and analyze weekly metric reports on team quality and organizational objectivesAlliance Manager for all third-party vendors and affiliatesDevelop and implement departmental methodology & procedures
• Responsible for updating and maintaining documentations associated with department’s processes and proceduresCustomer Lifecycle Management

Bs, Management

Education record