Staci Richins Email & Phone Number

Chandler, Arizona, United States

-Build strong partnerships across the organization, most specifically with Internal Systems Development team and my assigned business unit stakeholders in Customer Success which includes our Onboarding, Customer Support, Customer Success Management, and Professional Services teams-Act as an advocate for my assigned business unit, and serve as a bridge.

-Built strong, collaborative relationships with business stakeholders across our Onboarding, Support, and Retention departments and provided a clear point of contact within Operations for each business stakeholder-Collaborated with Operations service owners and acted as a bridge between Operations and the business-Drove tangible business results through.

-Maintained exceptional systems and daily operational support to the Customer Success team by ensuring proper data quality, visibility, and efficient workflows-Led efforts to identify, document, and prioritize enhancements needed to drive results in Customer Success and the company based on department goals and company priorities-Proactively identified.

-Implemented and improved processes that ensured the Revenue Retention Department could run efficiently-Managed reporting on proactive efforts-Organized the transition of teams into new system-Led weekly operations reviews for our department

- Managed the core processes involved in combining multiple systems to produce the balance between the needs of the customer, the team, and the company- Led weekly operations reviews for our department

- Coordinated the fulfillment of every new project that comes through by providing a smooth transition from Sales/VAS to the Success Guide/Coach

- Implemented more efficient processes throughout the Delight (Customer Success) Organization