Staci L Yoder Email & Phone Number

West Chester, Pennsylvania, United States

West Chester, PA

• I was promoted to manage 80-100 partner accounts across the Western territory. In this capacity, I drove transaction volume growth as well as market-share improvement through partner engagement and account acquisition.
• Curtailed the West Coast Territory attrition to 3.3%, achieving $500k in Recurring Monthly Revenue (RMR) through persistent partner contact, relationship management, and cancellation rate mitigation.
• Saved $20k in administrative and transferring expenses over a 5-year period by streamlining invoicing processes after obtaining approval from a partner service provider.
• Negotiated $6k in annual savings from a vendor while ensuring compliance with variable state regulations.
• Identified and de-escalated partner and team issues in a timely manner through effective conflict resolution methods and tailored solutions.
• Drove digitalization of operations in collaboration with the IT department through technical acumen, training the partners on optimal utilization of the company portal, and facilitating centralization of client.

• With this promotion, I ensured timeliness and accuracy of the cancellation process and Customer Service Representative (CSR) adherence to newly created procedures in a fast-moving environment. In addition, I.
• Conducted training and mentored CSR on cancellation management, ensuring service consistency and quality experience.
• Systematized customer support by developing a workflow and responsibilities based on each service and team’s strengths.
• Ensured seamless closing and post-closing protocol, including securing required signatures organizing account information and the resolution of holdback funding prerequisites.
• Influenced post-close decision-making by contributing unique insights, data-driven diligence, and complex process understanding.

• This was a lateral move from customer to partner-focused role where I managed cancellations, funds recollection, and negotiated contract renewals. In this role, I demonstrated diligence and thoughtfulness in ensuring.
• Developed training documentation, including step-by-step manuals and protocols, to facilitate cohesive customer/partner support and experience while optimizing the administrative budget.
• Streamlined processes and procedures in cross-departmental collaboration, leveraging extensive insights and understanding of various roles.

• I was hired to deliver customer service and support excellence, and I took pride in excelling in customer relationship development. I applied my active listening and complex problem-solving skills, and saw the.
• Retained high RMR and salvaged multiple at-risk accounts, preserving customer satisfaction, as well as the company’s cash flow.
• Ensured adherence to customer onboarding protocol by gathering required information, homeowner policies, and service contracts, and setting up online accounts

New Castle, Delaware, United States

• Knowledge of foreign exchange products, rate, and market dynamics
• Process international wire transfers while following compliance guidelines.
• Adept at resolving customer inquiries, rectifying discrepancies, and ensuring accuracy of all FX transactions.
• Understanding of Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations.
• Utilized bank FX trading platforms, GPP, CitiDirect and other relevant programs.
• Additional product knowledge: funds transfer, ACH, lockbox, global check collections, cash letter clearings and disbursements.

Associates Degree, Hotel & Restaurant Management

Coursework In Hotel & Restaurant Management

High School Diploma, Select One