Stacy Chung Email & Phone Number

Florida, United States

Initiated a positive peer feedback program to inspire and empower team members, exhibiting a proactiveapproach to team building and motivation.Partnered with departmental leaders to contribute to team meetings by addressing performance trendsand reviewing procedures, leading to an increase in quality testing scores and client satisfaction scores.Recognized 4 times by department head for providing exceptional customer service, highlighting strongcustomer-centric skills.Achieved a monthly performance metric increase of 15% while reducing service request time by over 30%,demonstrating efficiency and continuous improvement.In less than one year, selected by management to join training team and received perfect feedback scores from trainees.Selected by senior team members to assist in testing and developing new processes and procedures, including quality auditing.Worked with supervisors and management to review gaps in training and auditing procedures to make measurable and concise clarifications, leading to 15% increases in quality scores.

Clermont, Florida, United States

Developed brand identity in a niche market to organically grow online presence to more than 19k followers across social media and ecommerce marketing channels.Enhanced web and mobile design through UI updates, partnering with 3rd party vendors and apps toprioritize conversion rates.Employed A/B Testing modules, data, and other insights to optimize ecommerce marketing and productimprovement to maintain 4.9/5 positive customer feedback score.Ability to manage multiple projects at once with a sense of urgency required to work in a deadline driven.environment, including the launches of multiple products at once.Performed customer journey audits repeatedly to solve/eliminate barriers to accessing productinformation and promote products to exceed marketing and sales goals.Utilizing ecommerce strategies and influencer marketing, saw 200% year-over-years sales increases onaverage.Developed a rewarding brand loyalty program which saw an increase of repeat consumers by 30% in thefirst year of implementation.Managed all UI and UX design, implementation and testing, enhancements to website and marketing channels.

Columbia, Maryland, United States

Starting as a barista, I obtained my coffee master certification, trained more than 35+ baristas, promoted to a shift supervisor in under a year, and lead retail sales development.Trained 35+ baristas and shift supervisors for a new store opening, identifying training gaps and providingfeedback for development and promotions.Completed certifications, including Coffee Master, Barista Training, and Food Safety Management,maintaining adherence to safety and compliance standards. Maintained 94% and above audit scores forthree consecutive years.Oversaw day-to-day KPI reporting, inventory management, and team development training, exhibitingeffective management skills.Lead team members through an overhaul of at-home coffee marketing strategies and retail productlaunches which lead to a 200% increase in retail sales.Became the resident expert on marketing strategies for the store and lead a roadmap to improvecommunication between team members about deployment strategies for workload balance and serviceneeds, showcasing teamwork and communication skills.

Columbia, Maryland, United States

Received annual "Best of" awards from wedding websites for outstanding performance from 2011 to2018, showcasing excellence in the industry.Managed overall customer experience, from sales meetings to the wedding day, as a wedding and portrait photographer, emphasizing client needs and expectations.Collaborated with vendors and managed client contracts and payments, ensuring adherence to shootingschedules and timelines.Implemented and maintained marketing and advertising efforts across various channels (social media,website, print), resulting in consistent year-over-year growth in clients and bookings by 15%.Created Brand value and loyalty through yearly enhancements to mid-funnel conversion strategies andprioritizing customer experience into seamless transactions.Maintained 50% of all clients and bookings being word-of-mouth referrals or repeat clients, dubbed bycustomer’s “Baltimore’s Best Kept Wedding Secret”.