Dynamic and performance-driven administrative professional with strong organizational,customer service, and communication skills. Multidisciplinary with emphasis in recordsmanagement, multiple schedule organization.  Distinguished performance maintaining timely and accurate reporting; including open positions andconcerns on staffing patterns. Completed accurate calculation and processing of weekly adjusted budget, managed billing, invoices,for staffing agency accounts. High-impact communicator effectively presenting and conveying information through written andverbal contact with customers, team members, and top-tier executives. Compiled and itemized proposals utilizing Microsoft software to create streamlined documentation fornew procedures. Operated high-volume switchboard and maintained daily direct and indirect client relations operationsincluding acting as point of contact when customers call in, providing company information andforwarding appropriately based on needs. Facilitated customer satisfaction through immediate resolution of conflicts for strengthened staffretention and safe staffing levels. Provided high-level administrative support and managed organizational policies and procedures. Drove employee job satisfaction with initiatives and productivity gains through effective and efficientemployee/employer relationship management.