Stacy Bacon Email & Phone Number

Greater Seattle Area

Educate new and returning students on registration procedures.Process registration forms for new and returning students, including in-person and via email. Answer the main phone line and send correspondence by email. Utilize a student/consumer centered approach to fulfill requests for information and aid with a variety of diverse needs.Initialize and document the processing of residency reclassification petitions, enrollment verification letters, transcript requests, college reports, petitions for exception to policy, transcript evaluation requests, and requests for grade change.Work independently and collaboratively to resolve registration errors and issues.Create quarterly reports as assigned.Counsel students regarding academic planning and strategies for success.Assist with the facilitation of New Student Orientations.Provide referrals to other departments as needed.

Seattle

Educated incoming and prospective students on the college admissions process.Answered the main phone line, live chats, and emails.Responsible for admissions support and processes, such as assisting students with all phases of matriculation, and assessing for educational barriers prospective students may face during the admissions process.Assessed prospective student needs and made referrals to other college departments and community resources as needed.Provided a student-centered approach to admissions and built an environment of equity and inclusion for all. Carried out special projects as assigned. (department merger, new student orientation fix and research, phone call campaign, and creation of an information session presentation)

Seattle, Washington

Facilitated college information sessions on and off campus.Participated on college panels representing and promoting Seattle Central College.Implemented visual media, group activities, and motivational speaking to engage prospective students in a discussion about the benefits of postsecondary education.Collaborated with the Public Information Office to update all email templates for the Outreach Department, ensuring accuracy and functionality post-launch of the new SCC website.Created cross-training materials and facilitated three training sessions for all Outreach Department staff on essential Admissions Department functions, student centered services, team culture, and basic Minisoft functions prior to the Admissions and Outreach merger.

Bellevue, Washington

Certified shoe fitting specialist. (4hr examination)Educated customers and run group members about foot anatomy and how to treat a variety of foot conditions. Assistant coach of an ongoing 20+ member couch to 5k program.Collaborated with the Director of Running to develop a supportive goal-oriented environment that promoted continued group participation and growth.Improved employee and client experiences by restructuring the store filing system, product hold process, and return authorization procedures. Partnered with doctors to manage patient information and data.Promoted Shoes n’ Feet at run events throughout the Puget Sound area and established community relationships.

Seattle, Washington

Coordinated Independent Medical Evaluations reviews for the State of Washington Department of Disability Services, through a contracted third party medical consultant.Coordinated and documented patient notifications, travel planning, and appointment confirmation.Worked with physicians and case managers to ensure patient file accuracy, chronology for providing IME doctors.Increased patient compliance through outreach and building rapport, effectively decreasing appointment no shows.

Bellevue, Washington

Designed and implemented intervention processes through collaborative efforts with counselors, teachers, parents and students to reduce truancy and improve academic achievements.Provided in class teacher and student support via implementation of intervention strategies identified by the intervention team.Reported on intervention outcomes to school counselor and teachers.Observed and learned administrative processes for 504 and Independent Education Plan (IEP) implementation.Built relationships in the Bellevue business community that lead to increased resources for the school and students.

Bellevue, Washington

Worked collaboratively with the RRS team to open a new store in the King County Bellevue area. Utilizing customer and product knowledge I provided one of a kind consumer education, care, and service, while supporting the needs of the store and team.Provided gait analysis and custom shoe fitting for life. Consistently met sales goals and overachieved leading me to be the number one in sales across all categories frequently. Became proficient in two different POS systems during a POS transition.Coordinated and processed warehouse or store deliveries. Processed and tracked inventoryAssisted with the organization and facilitation of in store special eventsSpecial Project - Developed a relationship between RRS and Seattle homeless shelters to provide gently used, but non resalable, shoes to those in need. Volunteered to deliver shoes and fit the Seattle homeless population for life.

Seattle, Washington

Managed all box office functions including sales, pre-sales, VIP credentialing, resolving entertainer inquiries, collaborating with security to ensure the safety of up to 900 people, and reporting to the theater manager.

Seattle, Washington

Started as work from home medical billing employee and was promoted to Patient Account Specialist.Processed medical billing and coding for multiple doctors using an old DOS system. Transitioned to Medisoft software and continued to work out of two systems during the merger. This posed may challenges that required trouble shooting and team work to resolve.Answered all account receivable questions and resolved billing and payment issues. Worked closely with insurance companies to ensure the likely-hood of medical bills getting paid and worked collaboratively in office to get rejected bills paid. Filled file requests utilizing federal HIPPA regulations.Utilized deescalation techniques to work with disgruntled patients with unresolved medical bills, and problem solved with them to address the situation.

Bachelor Of Applied Science, Behavioral Sciences

Focus in policy, education, juvenile justice, and community projects.

Associate Of Science, Social Work

Focus in social and human service and certification for State of Washington Chemical Dependency Professional (CDPT) license.

Medical Administration Certification, Medical Office Management/Administration

Over 200 hours of training in medical office administration