- Interact with employees to rate the level of their customer service in order for companies to monitor their approaches to customer service.- Write reports to give feedback about current employees’ performance and improvements required.

- Scanned documents accurately in order to process refunds efficiently to improve customer satisfaction.- Worked under pressure during busy season by exceeding company objectives of scanning 4800 pages per day.- Assigned to other departments in order to lighten their workload and learn their craft.

- Served clients efficiently in day-to-day transactions by providing quick customer service.- Assisted advisors with daily client meetings to learn the essentials of the banking industry in France.- Installed current promotional posters at the beginning of each month for customers’ awareness.

- Solved students’ computer problems by explaining how to use the program in question.- Supervised IT equipment while supervisor was out of the computer lab.- Administered loans and returns by faculty members to update the database.

- Designed personalized practice problems for students taking 101 French classes.- Gave individual coaching to about 5-10 students weekly on fundamental accounting concepts.- Guided students in their homework by encouraging them to find the answer by themselves.

- Printed shipment documents for Ocean Import department to assist shipment tracking operations.- Assigned a special project of tracking employee’s performance to ensure efficiency of procedures while performing regular tasks at the same time.