Purchased Microsoft, Adobe, Vistablet and Main Distributor D&H products to ensure adequate stocking product availability to meet and exceed targeted sales objectives. Decreased costs and optimized supplier performance and assisted accounting in reconciling invoices. Identified and developed leads for new and potential suppliers, negotiated quotes, forecasted timescales and purchased products to meet a budget. Served as the liaison with the Sales and Marketing management group to ensure the effectiveness of their sales campaigns and special pricing promotions. Developed purchase agreements and contracts with manufacturers and utilized Microsoft Dynamics to create purchase orders and various reports to check stocks and invoice information as well as added and updated product descriptions, images and placement of products on company websites.

Worked as receptionist and customer service answering over 150 calls and inquiries daily providing customer service in resolving problems and complaints as well as provided sales assistance to customers including administration, faculty, academic institutions and students. Managed special assignments from management, utilized web resources to assist with daily operations, processed payments and credits for customers, input orders into the sales system, offered technical information and features of software packages and provided estimates.

Provided customer assistance to key customer accounts for this Heating and Air Conditioning manufacturer answering inquiries concerning orders, shipments, schedules, pricing, quotes, complaints and arranging payment for past due invoices. Worked with both inside and outside sales departments to ensure profitability and margins. Served as a mentor to new employees assisting them in reaching their sales quotas on a consistent basis.