Senior Customer Service Administrator
CurrentPlacing ordersOrder maintenanceTracing of shipmentsUpdating and maintaining a return and inquiry queueIssuing credit and debitsRunning backorder reports for Marketing ManagersCancelling orders due to price increases and notifying customers of product price increasesAssisting with micro managing a high profile account (Cardinal Health C/O Mayo Clinic)Crediting customers for recalled productAltering product codes on orders when Hospira has product conversionsDeveloping strong professional relationships with customers and sales representatives