Senior Project Manager
CurrentIT & Corporate PMO/ 2017- present:• IT Project Manager for software implementations, configuration changes, and operational process improvement projects. Experienced leader for cross-functional company implementations that can impact 1000+ users. Specific focus on creating operational efficiencies by streamlining system and workflow processes. • Project Management experience in Salesforce Service Cloud, Salesforce Community, Salesforce Einstein, NetSuite Procurement, Open Air project management, Jira Service Desk and Jira Project, Medallia surveys, Service Now (deprecation), IT on premise data centre shut-down, IT operational move to new facility, ISO & Public Audit controls and evidence collection. Large cross-functional company projects for company acquisitions and divestments. • Created Project Management methodology for IT Project Managers including templates, checklists, standards and metrics for consistent status and metrics reporting. • Chaired IT Steering Committee meetings with Business Leaders for cross-functional project prioritization• Mentorship of Junior Project Manager