Key Responsibilities: Responsible for Quality across entire company with a focus on improvement & compliance Develop and implement action plans related to audit findings Work with leadership team on quality performance bonus programs Oversee implementation of annual and semi-annual satisfaction surveys Ensure company policies and processes are in line with regulations Proactively build strong teams and business relationships both internally and externally to perform all quality functions Maintain current knowledge related to CMS, NCQA and NYS required quality measures, procedures and outcomes Create Quality Improvement and Chronic Care Improvement programs as required by CMS Participate with appropriate national organizations in the development of effective quality outcome measures for SNP’s

Key Accomplishments: Tapped to advance within this practice to lead 7 clinical providers (nurse practitioners and physician assistants), 5 social workers, 1 care liaison, and 1 administrative support professional. Developed and implemented a new wound and skin care module that reduces costs and increases patient recovery times, plus lowers the risk to patients during transitions from-or-to a hospital setting or new care facility. Captured new revenue for the practice with a detailed analysis of coding opportunities; trained and monitored staff to accurately and consistently apply all available codes while delivering necessary patient evaluations and care. Instituted a new clinical provider productivity and reliability tracking and monitoring system to assist in staff development and performance advances, which affords the opportunity to spotlight training needs and reward exceptional performance. Developed a new training manual for all new and current clinical providers. Created new auditing tools to more objectively determine annual bonuses for staff. Provided fresh oversight of the practice’s health risk assessment system to improve monitoring, tracking, problem identification, and reporting. Completed a series of on-site consultations for patients in the skin care program, along with educational sessions for clinical providers to strengthen healthy outcomes for patients.

Key Accomplishments: Established a new personalized outreach approach to patients and their families that increased patient satisfaction, spurred new referrals, and enhanced revenue growth. Provided direct patient care: Diagnosed and treated acute and chronic health problems. analyzed and determined patients’ histories, symptoms, and findings; developed and implemented treatment plans; ordered and interpreted diagnostic tests; prescribed medications and recommended interventions to modify behavior associated with health risks.; educated patients and their families concerning patient illnesses, disabilities, risks, and potential outcomes.

Key Accomplishments: Designed a new scheduling protocol that established and maintained an effective staff-to-patient ratio, and grew revenue. Transitioned the office from paper to an electronic medical record system that enhanced the efficiency of the practice. Delivered overall operations efficiency through goal setting, continuing education initiatives, solving practice issues (long- existing and new). Provided guidance and direction to providers. Increased employee retention and satisfaction through improved management of and communications to staff.