Stacy Mueller Email & Phone Number

Wauwatosa, Wisconsin, United States

Manage, plan and organize the activities of multiple IT service portfolios. Provide guidance on the future vision and emerging technology capabilities within the assigned portfolios. Identify the IT solutions required to support multiple business areas and lead a team in the development of appropriate information management strategies, developing them as an integrated part of the overall business strategy.

Wauwatosa, Wisconsin, United States

Partner with business leaders to understand specific business processes, business drivers and business strategy across multiple business units and provide recommendations for business process improvements through available technologies and capabilities. Responsible for managing a $1 million budget for system improvements.

Milwaukee, Wisconsin

Responsible for building and growing relationships with clients of the company’s travel technology and services. Clients include domestic and international airlines, hoteliers and ministries of tourism. Responsibilities include:• Negotiating contracts; strategic planning; growing the product and services portfolio within the client organization; and ensuring the swift resolution of technical or operational issues.• Budgetary and technical oversight of new and existing implementations.• Growing revenues by increasing the client technology footprint.• Ensuring company’s technology meets unique needs of the airline and lodging industries. • Developing sales leads and responding to Requests for Proposals (RFP).• Creating and delivering technical and program performance presentations and financial analysis.

Milwaukee, Wi

Established and promoted an identity for the Remote Operations Center, a central service bureau that utilizes advanced technologies and a staff of experts to deliver information-based services over the web. • One of five people selected by the executive management team to spend a year focused on identifying and developing tools and processes for 2,500 front-line service mechanics and technicians in order to offer new services and increase efficiencies and client satisfaction.• Identified, developed and marketed new services with projected annual revenues of $5 million, providing competitive differentiation and increasing margin on existing service contracts.• Created and delivered presentations to CEO-level clients at multi-million dollar companies.• Supported a national sales force in generating sales opportunities.• Introduced Johnson Controls to the importance of usability principles in the design of Internet-based applications.• Successfully led cross-functional teams with members from operations, engineering and sales.

Milwaukee, Wi

Led the company’s for-profit, business-to-business Internet products and accountable for the P&L.• Directed an Internet team composed of editors, graphic designers, IT, marketing and sales personnel to create online communities for the readers of the company’s business-to-business publications.• Established revenue-sharing partnerships with auction and energy purchasing websites.• Increased site traffic through banner and print advertising, email marketing, link exchanges, alliance partnerships and search engine registration.

Milwaukee, Wi

Led the company’s ancillary products division. Developed and marketed a range of information products including websites; a series of half-day seminars co-sponsored by a government agency; conferences for large companies on key customer marketing; and books on important issues for building owners.

Chicago, Il

Responsible for start-up and day-to-day management of Energy Focus, a bimonthly magazine for electric utilities and their customers. Also served as managing editor of Good Sense, a bimonthly magazine for residential builders. Managed editorial staff, directed content and design efforts, and wrote feature material.

Greater Milwaukee Area

Planned, edited, designed and wrote special supplements and articles for monthly business-to-business magazines in facilities management industry.