Stacy Ferguson Email & Phone Number

Remote

Responsible for creating reports that monitor implementation and measure return on investment. Creating reports, for both internal and external customers, that are clear and customer friendly data files, tables, and reports.Support internal staff on the use of automated reporting tools including answering questions, assisting with use, live training, and creation of training resources.

Chandler, Az

Manage elevated support phone line, email box, web submissions, and live chat. Create and run semi-annual client account review reports and presentations. Support field representatives and sales department in gathering customer data for analysis and following up with clients. Create demonstration sites where potential clients can try products and services. Participate in various projects supporting clients including reporting, ongoing product training, and course customization.Constantly receive praise on exceptional response times to external and internal customers, drastically shortening the response time for department calls and emails.Reputation for turning around reports within 2-4 hours, with the expected wait time being 24 hours.

Chandler, Az

Provided customer support in 4 states. Organized customer events and meetings. Annual customer account review. Conducted ongoing customer product training. Composed and distributed quarterly customer newsletter. Discovered a significant $100K upsell opportunity and worked with sales representatives to see it through fruition.Created and maintained department training manual in collaboration with representatives for new hires.

Indianapolis, In

Processed all customer payments. Updated and published multiple company handbooks. Processed payroll for 225+ employees. Conducted and compiled Project Team Surveys. Coordinated and conducted new employee orientation, open enrollments, wellness clinics, and online training. Successfully completed two bi-annual Affirmative Action Plans for four consecutive years, one of which was evaluated and passed during an OFCCP Audit.Served as point person for multiple vendors for all contact within the company including placing orders, determining cost cutting strategies, and verifying billing.Assisted with implementing a new time tracking program, reducing payroll processing time by half.Coordinated multiple company events including two off-site Employee Appreciation Days with 500+ attendees, including setting up, working with vendors, securing venues, working within deadlines, making travel arrangements, and arranging food, beverages, and tickets.Managed all aspects of virtual training center, including responding to incoming request, getting proper approvals, filing paperwork, updating annual catalog of courses, and submitting paperwork for completed coursework.

Indianapolis, In

Conducted educational program demonstrations at 15 sales conferences annually. Composed potential customer follow-up letters. Coordinated 15 ad submissions monthly.Created a monthly customer newsletter that highlighted courses, locations of upcoming conventions, and any current related articles.Developed and maintained customer database from scratch, streamlining processes and the ease of locating information.

Chandler, Az

Achievements:Developed an efficient and cost effective Customer Service Department including procedures, creating forms and training of employeesReduced order processing time from 14-30 days to 2-14 days with no additional cost to the companyDeveloped a customer discount program that depended on purchase history and increased sales by $15,000 in 2 customersResponsibilities:Management of product line, 1 division of customers, 2 printing companies, and 2 direct employeesCreation, presentation and implementation of forms, product sales graphs and presentationsPerformed problem resolution, order entry, invoicing, collections and customer trainingOrganized, attended and demonstrated at multiple sales conferences across the country

Chandler, Az

Assoc. with OdysseyWareCreated and ran daily sales reports which were used to reconcile quarterly and annual sales numbersDeveloped and implemented Product of the Month promotionsSupported the Executive Vice President , Distributor Sales team and several other staff members

Phoenix, Az

Achievements:Implemented new travel procedures including creating a new form and conducting facility wide trainingDeveloped and implemented a discount program for current events and surrounding venuesReformatted and maintained several reports which reduced the time spent updating themResponsibilities:Supported 6 executive staff members in addition to the President and managed 2 direct reportsManaged executive calendars, prepared presentations and documents, developed charts and graphs, composed correspondence, wrote procedures and updated policiesConducted billing verification and implemented cost reduction actionsHuman Resource Administrator/Benefits Assistant2000 – 2001Achievements:Coordinated holiday party for 300 attendeesPromoted to HR AdministratorResponsibilities:Processed employee status changes, created security/ID badges, scheduled training sessions, presented and enrolled employees in company offered benefits and conducted New Employee Orientation as well as Exit InterviewsMaintained the training and applicant flow databases, department supplies, and employee files