Stacy Ferguson Email & Phone Number

Remote

Responsible for creating reports that monitor implementation and measure return on investment. Creating reports, for both internal and external customers, that are clear and customer friendly data files, tables, and reports.Support internal staff on the use of automated reporting tools including answering questions, assisting with use, live training, and.

Chandler, AZ

Manage elevated support phone line, email box, web submissions, and live chat. Create and run semi-annual client account review reports and presentations. Support field representatives and sales department in gathering customer data for analysis and following up with clients. Create demonstration sites where potential clients can try products and services..

Chandler, AZ

Provided customer support in 4 states. Organized customer events and meetings. Annual customer account review. Conducted ongoing customer product training. Composed and distributed quarterly customer newsletter. Discovered a significant $100K upsell opportunity and worked with sales representatives to see it through fruition.Created and maintained.

Indianapolis, IN

Processed all customer payments. Updated and published multiple company handbooks. Processed payroll for 225+ employees. Conducted and compiled Project Team Surveys. Coordinated and conducted new employee orientation, open enrollments, wellness clinics, and online training. Successfully completed two bi-annual Affirmative Action Plans for four consecutive.

Indianapolis, IN

Conducted educational program demonstrations at 15 sales conferences annually. Composed potential customer follow-up letters. Coordinated 15 ad submissions monthly.Created a monthly customer newsletter that highlighted courses, locations of upcoming conventions, and any current related articles.Developed and maintained customer database from scratch.

Chandler, AZ

Achievements:Developed an efficient and cost effective Customer Service Department including procedures, creating forms and training of employeesReduced order processing time from 14-30 days to 2-14 days with no additional cost to the companyDeveloped a customer discount program that depended on purchase history and increased sales by $15,000 in 2.

Chandler, AZ

Assoc. with OdysseyWareCreated and ran daily sales reports which were used to reconcile quarterly and annual sales numbersDeveloped and implemented Product of the Month promotionsSupported the Executive Vice President, Distributor Sales team and several other staff members

Phoenix, AZ

Achievements:Implemented new travel procedures including creating a new form and conducting facility wide trainingDeveloped and implemented a discount program for current events and surrounding venuesReformatted and maintained several reports which reduced the time spent updating themResponsibilities:Supported 6 executive staff members in addition to the.