Provide expert support and guidance to customers, resolving escalated issues and ensuring timely resolution.Collaborate with cross-functional teams to identify and address product-related issues, contributing to product improvement and customer satisfaction.Mentor and coach junior team members, fostering their professional development and ensuring consistent service quality.Analyze customer feedback and trends to identify areas for improvement and implement proactive solutions.Delivered exceptional customer support via phone, email, and chat channels, addressing inquiries, troubleshooting issues, and providing product information.Achieved and exceeded performance metrics, including customer satisfaction ratings, response times, and resolution rates.Developed and maintained product knowledge resources, enabling efficient issue resolution and enhancing team productivity.Collaborated with product development and quality assurance teams to communicate customer feedback and facilitate product improvements.Provided expert guidance and support to customers on accessibility features and tools across Apple products and services.Collaborated with cross-functional teams to advocate for accessibility integration into product design and development processes.Conducted accessibility assessments and provided recommendations for improving usability and inclusivity.

Produced and distributed accurate invoices to clients, ensuring timely payment processing and enhancing financial transparency.Compiled and maintained detailed monthly and annual expense reports, providing crucial insights for budget planning and cost optimization.Spearheaded meticulous record-keeping procedures to support tax compliance and facilitate smooth financial audits.Prioritized customer finance and account management, fostering strong client relationships and ensuring satisfaction through attentive service and support.

• Maintain accurate records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken to achieve resolution• Sales and knowledge of products sold• Confer with customers by telephone to provide information about products and services, to take, enter or cancel orders, or to obtain details of complaints.• Finding products that suit a customer’s needs/wants• Research of products

Provided top-tier customer support for AT&T customers, addressing inquiries, troubleshooting technical issues, and resolving billing discrepancies.Demonstrated excellent communication skills and empathy in assisting customers with diverse needs and concerns.Consistently met and exceeded performance targets, including customer satisfaction ratings, call resolution times, and sales quotas.Collaborated with team members and supervisors to identify opportunities for process improvement and enhance service delivery.Assisted in supervising and mentoring a team of customer service agents, providing guidance and support to improve performance and productivity.Participated in leadership training programs and workshops, developing skills in team management, conflict resolution, and performance evaluation.Contributed to the implementation of initiatives aimed at enhancing employee engagement and morale within the customer service department.Collaborated with cross-functional teams to streamline processes and improve service quality, resulting in increased customer satisfaction and efficiency.

• Bringing back customers and offering services to customers who have previously cancel service

• Provide support for sells staff• Answered phones and transferred calls• Payroll• Took orders and sent invoices

• Solicits new services to new customers for a variety of products and services.

• Assisted students and faculty with locating multimedia items, viewing catalog, and researching.• Re-shelved and organized materials using the Dewey Decimal System

• Assisted patrons with locating items, viewing catalog, and researching.• Re-shelving and organization items using the Dewey Decimal System.