• Led Enterprise Architecture Tool migration (iServer to OrbusInfinity) and established integration between Orbus and ServiceNow• Established EA Tool Metamodel Framework (TOGAF) and curated a functional baseline of business and technology objects/components.• Defining conceptual enterprise technology solutions for the IT4IT, Finance, Sales, and Service domains.• Establishing future state business process models and identifying technology product alignment with desired state (i.e.… Show more • Led Enterprise Architecture Tool migration (iServer to OrbusInfinity) and established integration between Orbus and ServiceNow• Established EA Tool Metamodel Framework (TOGAF) and curated a functional baseline of business and technology objects/components.• Defining conceptual enterprise technology solutions for the IT4IT, Finance, Sales, and Service domains.• Establishing future state business process models and identifying technology product alignment with desired state (i.e., gap analysis). • Establishing Architecture Review Board and creating reusable set of Architecture Definition Artifacts. Show less

Established business architecture frameworkIdentified business capability maturity targets for home building and home buying domainsPaired business goals and value streams with technology capabilities.Created Service Blueprints to support design and development efforts associated with home building, home buying and land acquisition initiatives.

• Established a Program Management office (PMO) that supports Customer Care Call Center Analytics and Insights teams.• Managed the Business and Systems Analysis function which includes creating a reusable process and documentation templates to facilitate development.• Refined project management processes, intake, governance and reporting practices

* Provided a sales lens to architectural impacts of projects in discovery phase.* Advised and drove ideation process for scoped projects, specific to capability enablement impacts.* Provided early stage architectural, process and data mappings to assist with project discovery and business case preparation.* Outlined current and future state business processes.

▪ Captured and communicated key business views on target state and modernization goals while ensuring traceability to Enterprise IT multi-year delivery goals/objectives.▪ Articulated the primary business functions of each FedEx operating company and categorize each function (i.e., customer-facing, supplier-related, business execution and business management).▪ Enumerated, analyzed, catalogued, and suggested improvements to the strategic, core and support processes of each operating… Show more ▪ Captured and communicated key business views on target state and modernization goals while ensuring traceability to Enterprise IT multi-year delivery goals/objectives.▪ Articulated the primary business functions of each FedEx operating company and categorize each function (i.e., customer-facing, supplier-related, business execution and business management).▪ Enumerated, analyzed, catalogued, and suggested improvements to the strategic, core and support processes of each operating company aligning with operational goals.▪ Liaised between each operating company’s business unit and the IT Infrastructure teams to ensure both alignment and common understanding of IT and Business strategy and assurance of continued business benefit across development cycles. Show less

System and operations integration management in support of three European countries (France, Poland and Italy) concurrently.Facilitated requirements and architectural direction as part of shipment end to end processing using a Scaled Agile Framework (SaFE) in the assessment, build, launch and rollout.Liaised between the European and U.S. development teams to ensure requirements/specifications meet the defined business need.

Discovery and management of business, functional and system requirements in support of Progressive's IT Infrastructure.Mentored and coached Business Systems Analysts on requirements discovery and management.Provided the analyst team with a set of documented processes / procedures for managing requirements in Application Lifecycle Manager (ALM)

* Analysis and Design of the Cramer / Amdocs Resource Manager and Configurator Modules supporting Layer 2/3 Inventory.* Translation of Business Use Cases to system and interface design.

Air Force Satellite Control Contract (AFSCN) Systems Engineering with focus on conversion to Unified S-Band, Transition of network transmit technology from ATM to IP and Electronic Satellite Communication Scheduler (e-IRON)

Assisted in design of the Cricket Broadband product solution, which included the network capacity layout, the billing solution and retention campaign development.

Manage the generation of system level requirements for the Data Warehouse and Service Instance Cross Reference applications.Produce High Level Assessments, Preliminary Design documentation and track business requirements from initiation to implementation in ITIL and Agile SDLC flows.

Release ManagementRequirements ScopingSystems AnalysisSharePoint Development and AdministrationCapital Labor Reporting

Single Professionals Networking merges the online dating and in-person networking worlds to provide a useful tool for Single Professionals to use in meeting other singles to establish meaningful relationships.As the Director of Operations, my primary responsibility was to ensure day to day operations ran smoothly and professionally. This includes implementing training programs for each of our staff members.