Stacy Griffith Email & Phone Number

United States

Laguna Woods, Ca

Setting the expectation for excellence while building relationships with the the Residents of the Laguna Woods Retirement Community. Taking the time to listen, understand and to care while ensuring consistent, pleasant, results driven interactions one smile at a time... Processing maintenance/ service requests to include: Landscaping, Plumbing, Electrical, and other services as well as maintaining the community owned Cable TV Service requests.

Laguna Woods, California

Implementation of effective and consistent training processes as well as defining Best Practices thru Coaching and Development. Also involved in Quality Assurance and knowledge assessment for promotion and/or increase.

Navarre, Fl

Development and implement training curriculum for new hires as well as development strategies for maintaining and engaging existing agents. Providing refresher training and skills based learning initiatives.

Laguna Woods, California

Managing all invoicing, billing and account research for community owned cable TV system/ Broadband Services. Implementing and enforcing process changes with in the software as well as procedural changes as they relate to customer service. Contribute in weekly meetings all areas of concern as they relate to marketing overviews, payment processing account handling and system capabilities.

Providing supervisory support for Customer Service Walk-In center as well as Call Center staff. Maintaining consistent Coaching and Development methods as well as motivating performance goals within a team setting. Maintaining situational awareness as well as daily reporting, meeting company goals and facilitating completion of company and team directives.