Stacy Griffiths Email & Phone Number

Austin, Texas, United States

Austin, Texas Area

* Provides consultative services and technical assistance to program staff and contractors;* Trains department staff and provides ongoing technical assistance for program automated systems;* Participates in developing policy and procedures to comply with state rules and regulations;* Analyzes and coordinates solutions to problems in automated hospital and nursing facility review applications;* Compiles and prepares administrative reports for management, for claim administrator actions;

Austin, Texas

Austin, Texas Area

* Process 3 thousand applications monthly, including data entry, review of files for accuracy and compliance;* Work directly with customers on missing data in order to meet company and government regulations;* Responsible for communicating with customers on policy conditions, qualification requirements, and approval or cancellation of policies;* Review of pipeline monthly with customers on billing, eligibility, and final notices for delinquency;* Team Lead responsible for validating all policies meet minimum requirements before they are final approved;* Provide support, expertise, and training for all other team members;* Second level review of all team applications, verifying accuracy, company rules, payment requirements, fee collection, and policy activation;* Year-To-Date 150% accuracy and quality goals met - 1st in Company;* Ratings of Exceed for 4 consecutive years

Eldridge, Ia

* Sort and distribute mail packages inside and outside the office* Process and prepare mail and magazines for relevant deliveries* Drive delivery vehicle over established routes* Complete delivery forms and take signatures

Davenport, Iowa Area

* Work directly with customers on missing data in order to meet company and government regulations;* Responsible for communicating with customers on policy conditions, qualification requirements, and approval or cancellation of policies;* Review of pipeline monthly with customers on billing, eligibility, and final notices for delinquency;* Supervisor responsible for validating all policies meet minimum requirements before they are final approved;* Provide support, expertise, and training for all other team members;* Second level review of all team applications, verifying accuracy, company rules, payment requirements, fee collection, and policy activation;* Managed 25 Customer Service Representatives, including payroll, scheduling, and efficiency