Stacy Handler Email & Phone Number

Bellevue, Wa

Researched, analyzed, developed, implemented, documented, and maintained district software solutions to track and utilize district human resource and financial data. • Project Managed software procurement process and implementation for new small HR application tracking and substitute tracking systems. - Gathered and documented system and user requirements. - Developed Request for Proposal. - Created user defined scripts for vendor demonstrations.- Facilitated and managed evaluation and selection process. - Managed and supported implementation process.- Created district user documentation and training.• Served as financial systems subject matter expert and resource for financial, HR and payroll staff. • Analyzed, reproduced, troubleshot and tracked system problems through reporting to solution implementation. • System Maintenance and Upgrades for On Premise Software Upgrades.- Evaluated released vendor software- Scheduled upgrade processes to ensure minimal downtime.- Tested updated system software for production deployment.- Upgraded system software including database updates, web server updates and application server updates.- Created and provided training for new or changed software functionality.• Consulted with and supported accounting, finance, and human resources to ensure efficient and uninterrupted functioning of critical district business processes, such as payroll and external reporting. • Analyzed and designed system set-up to accommodate business functions.- Analyzed potential system integration issues between district applications. • Developed and implements high-level database queries and reports necessary to determine and maintain system and data integrity and interoperability with other systems and to perform problem identification, isolation, and resolution. • Created, modified and troubleshot custom applications, web forms, VB scripted business rules, and utility programs as needed to support business office functions.

ADJUNCT FACULTYTaught Introduction to Computers and Business applications with Lab, Introduction to Telecommunications, LAN Technologies and TCP/IP Concepts.ACADEMIC LAB MANAGERManage and facilitate academic labs for the DeVry University Houston Campus including setup, support and maintenance. Provide an enhanced learning environment with state of the art hardware and software.• Lab Operation Management- Supervise and train lab staff to ensure that there is adequate support for current schedules course in the labs.- Schedule lab hours and support for open lab times.- Maintain inventory tracking system to maintain resources and maintenance needs.• Lab Maintenance and Upgrades- Ensure that lab hardware and software is functional and that needed repairs and upgrades are accomplished with minimum downtime and impact on scheduled courses.- Prepare and test PC images each term with input from academic deans and faculty. Ensure that course required software is available and functional as needed. Ensuring that licensing are up to date and tracked through the IT department.- Provide training and development for faculty as needed to ensure proper understanding of lab hardware and software.• Planning, Budgeting and Purchasing- Prepare listings of capital items needed for each annual budget planning period and updates as required.- Track lab expenses and provide budgeting input for future planning activities.

Tier four support personnel for iMerge VoIP Gateway, Element Management System, Enhance Business IP Portal, Customer Premise equipment and end-to-end solution.• Provided proficient tier four support with the attitude that our customers deserve quality products and quality answers in a timely manner.• Effectively provided system-wide, customer perspective that has been widely appreciated in all areas of the project.- Systems Engineers; provided feedback on usability that go hand in hand with customer needs and desires.- Designers; performed proficient causal analysis of system failures. Including those that required relating problems in different design areas that couldn’t have been isolated by only one group. Proved to be instrumental in finding problems by utilizing my combined knowledge of the software, hardware, networks and protocols.- System Testers; mentored and removed technical roadblocks to testing.- Field Engineers; provided solutions by having first hand-experience and customer insight. Supported problem resolution efforts remotely.- Customers; was their advocate. Worked to keep serious problems from reaching the field and was their voice with the engineers.• Created automated scripts and test procedures as needed to quickly and accurately isolate and analyze customer reported problems.• Researched, developed and documented procedural tier 4-support process and strategies for new products. Assisted in this same process for tiers 2 and 3 support organizations.• Supported the design and implementation of new problem reporting tracking tools.• Spearheaded the isolation and resolution of support issues, product quality issues and testing issues to ensure the highest quality product and customer support.• Coordinated and tracked customer reported problems for quick quality resolution.• Supported and performed product system testing, including unit, equivalency and regression testing as needed to ensure on time quality delivery of products.

Maintenance Java developer for inbound and outbound integrated voice response applications.• Analyzed and modified custom inbound and outbound voice applications using Java in an NT based platform.• Evaluated customer specifications to quote time and effort to complete projects.• Developed new Java code for customer requested features and functionality. • Debugged existing Java applications as needed to support the customer support organization. • Created new custom inbound and outbound telephony Java applications according to customer specifications. • First application developed, was used as a template for new customer locations. This done with no prior Java experience.• Provided proficient onsite and remote customer training on application functionality and general maintenance.• Trained and mentored new employees on product functionality and coding standards.

System Administrator, team lead for inmate telecommunications system.• Administered, facilitated, and maintained a local area network that monitored associated telecommunication system for 5 county jails and 10 state facilities. • Maintained pre-existing DOS 6.22 bat file based menu system and associated Paradox scripts, PcAnywhere automated procedures and QBasic programs. • Performed generalized system maintenance to ensure quality performance of all system components.• Created new scripts, automated procedures and bat files as needed to perform efficient transfer of data to on-site systems as well as remote systems. • Maintained local Paradox databases associated with telecommunication system. • Analyzed data to ensure system performance and data integrity. • Trained new employees on system setup and procedures. • Provided proficient customer service as a sub-contractor to facility management. • Provided reliable remote telephone and on-site support to other system administrators for Arizona facilities. • Assisted regional manager in promoting exceptional service by maintaining and enhancing system performance to state and county customers.

Masters Degree, Information Systems Management

Bachelor, Computer Information Systems