Stacy Handler Email & Phone Number

Bellevue, WA

• Researched, analyzed, developed, implemented, documented, and maintained district software solutions to track and utilize district human resource and financial data.
• Project Managed software procurement process and implementation for new small HR application tracking and substitute tracking systems. - Gathered and documented system and user requirements. - Developed Request for.
• Served as financial systems subject matter expert and resource for financial, HR and payroll staff.
• Analyzed, reproduced, troubleshot and tracked system problems through reporting to solution implementation.
• System Maintenance and Upgrades for On Premise Software Upgrades.- Evaluated released vendor software- Scheduled upgrade processes to ensure minimal downtime.- Tested updated system software for production deployment..
• Consulted with and supported accounting, finance, and human resources to ensure efficient and uninterrupted functioning of critical district business processes, such as payroll and external reporting.

• ADJUNCT FACULTYTaught Introduction to Computers and Business applications with Lab, Introduction to Telecommunications, LAN Technologies and TCP/IP Concepts.ACADEMIC LAB MANAGERManage and facilitate academic labs for.
• Lab Operation Management- Supervise and train lab staff to ensure that there is adequate support for current schedules course in the labs.- Schedule lab hours and support for open lab times.- Maintain inventory.
• Lab Maintenance and Upgrades- Ensure that lab hardware and software is functional and that needed repairs and upgrades are accomplished with minimum downtime and impact on scheduled courses.- Prepare and test PC images.
• Planning, Budgeting and Purchasing- Prepare listings of capital items needed for each annual budget planning period and updates as required.- Track lab expenses and provide budgeting input for future planning activities.

• Tier four support personnel for iMerge VoIP Gateway, Element Management System, Enhance Business IP Portal, Customer Premise equipment and end-to-end solution.
• Provided proficient tier four support with the attitude that our customers deserve quality products and quality answers in a timely manner.
• Effectively provided system-wide, customer perspective that has been widely appreciated in all areas of the project.- Systems Engineers; provided feedback on usability that go hand in hand with customer needs and.
• Created automated scripts and test procedures as needed to quickly and accurately isolate and analyze customer reported problems.
• Researched, developed and documented procedural tier 4-support process and strategies for new products. Assisted in this same process for tiers 2 and 3 support organizations.
• Supported the design and implementation of new problem reporting tracking tools.

• Maintenance Java developer for inbound and outbound integrated voice response applications.
• Analyzed and modified custom inbound and outbound voice applications using Java in an NT based platform.
• Evaluated customer specifications to quote time and effort to complete projects.
• Developed new Java code for customer requested features and functionality.
• Debugged existing Java applications as needed to support the customer support organization.
• Created new custom inbound and outbound telephony Java applications according to customer specifications.

• System Administrator, team lead for inmate telecommunications system.
• Administered, facilitated, and maintained a local area network that monitored associated telecommunication system for 5 county jails and 10 state facilities.
• Maintained pre-existing DOS 6.22 bat file based menu system and associated Paradox scripts, PcAnywhere automated procedures and QBasic programs.
• Performed generalized system maintenance to ensure quality performance of all system components.
• Created new scripts, automated procedures and bat files as needed to perform efficient transfer of data to on-site systems as well as remote systems.
• Maintained local Paradox databases associated with telecommunication system.

Masters Degree, Information Systems Management

Bachelor, Computer Information Systems