Senior Business Analyst
Current➤ Leading design writing tasks for the agency's appointment tracking widget for new online agency application program.➤ Facilitating monthly touchpoint meetings to increase knowledge sharing and to stay abreast of changes specific to CE.➤ Installing system and form updates for Acuity's 31st state of Arkansas and staying educated on system updates for new states. Participating in agile planning, scrum events, and UX design collaboration on a regular basis. ➤ Advocating for Acuity's hybrid agile journey, supporting demand management efforts by implementing deliverables.➤ Successfully promoting UX process design thinking to create meaningful and relevant user experiences.➤ Establishing roadmaps to enable a centralized management system and executing web account profiles for customers.➤ Coaching new analysts and interns through diverse projects as well as collaborating with teams for software delivery.➤ Completing WebCE RaaS conversion, allowing agent CE credits to be filled with each state entirely through WebCE.➤ Mentoring interns, adapting teaching styles, and pushing interns to complete tasks beyond typical comfort levels.➤ Improving mastery of DevOps software, refining project team communication, and enhancing user acceptance criteria.➤ Continuously identifying ways to adopt and implement agile strategies and processes.