Stacy Holt Email & Phone Number

Work From Home

Schaumburg, Illinois, United States

Troubleshoot, analyze, document, and resolve incidents pertaining to Google Workspace.Fully document client issues in BMC’s Service Now ITSM toolFollow up on personal WIP throughout each day, with the objective of having all tickets followed up on dailyProvide friendly, professional, and quality support to all usersEnsure positive, friendly, and professional interactions amongst all teammates via email, phone, and chatAdhere to standard processes in the service desk as advised by the leadership team and the customersMeet or exceed minimum corporate KPI goals

Farmers Branch, Texas, United States

Provides solutions to customer's technical issues by identifying the problem, researching answers and guiding the customer step-by-step through corrective measures for one-call resolution.Help customers with the installation of cameras, battery replacements and other componentsProvide recommendations on upgrades to the customer's current home security alarm or highlight advances in home automation Assign technicians to visit a customer’s home if their issue cannot be resolved effectively over the phoneProactively work to assist others in achieving the organization’s objectives

Carrollton, Tx

- Manage event operations by collecting event details from clients, analyzing staffing needs and preparing event plans for private valet/shuttle services for weddings/special events - Coordinate with event planner during events to ensure staff and flow of vehicles are aligned with the client's request- Train staff on mobile device system and Valet mobile app to provide high-quality service for the specific event - Identify and order needed supplies and prepare equipment for event services

Richardson, Texas, United States

Provided 1st level technical support for the determination, resolution, or escalation of technical problems related to Windows environments and applications, electronic mail, enterprise applications & databases, security issues, desktop hardware/software, server hardware/software, and production equipment related issues. Provided Application How To Support popular PC applications (examples: Microsoft Office, Microsoft OS, Adobe Acrobat, Outlook, Internet Browsers, iOS / Android / etc.)Troubleshoots problems using desktop remote control products where possible and thoroughly documents all services provided. Verbal and written communications to demonstrate a customer-focused attitude when dealing with customersDocumented and communicated pertinent information in tickets as well as in Knowledge management database to ensure tight collaboration with other support teams and deliver an exceptional customer experienceUsed the IT Service Management Service Now ticketing system to open and track requests, incidents and problems.

Dallas/Fort Worth Area

- Earned Blue Badge within 3 weeks by achieving a scan rate of 120 packages per hour- Communicate workflow logistics to team members to prevent safety accidents and ensure productivity goals are met in a team approach- Promote safety throughout the warehouse by providing targeted safety training with associates; identify major safety gaps with personnel and warehouse design and communicate findings with upper management- Lead the team in the daily processes by reviewing metric targets and safety concerns to ensure productivity- Manage workflow on the floor and delegate tasks to employees throughout the day to reduce non-productive time- Train new hires and current employees in outbound processes using Kindle e-learning software, in-person modeling, observation and evaluation of accuracy and speed- Utilize Kindle app to perform docking logistics and log safety checks for incoming/outgoing trailers

Irving, Tx

- Greet customers in person to retrieve/drop off vehicles and utilize a handheld device to check vehicles in/out - Manage valet logistics for external events by asking the client questions to identify the quantity of staff needed, preparing schedule and briefing employees on event details- Schedule and send automatic text message reminders to the customer to alert them about the status of the vehicle - Simplify customer travel experience by providing airport valet services

Grapevine, Tx

- Utilized Connexus pharmacy software to review inventory, order medications, and complete special orders- Updated Connexus for new and discontinued products to avoid pharmacy ordering errors- Answered customer questions related to cost of products and communicated with pharmacists when issues needed to be escalated - Accepted project-based assignments and assisted in other departments which involved repairs, returns, and special orders within the jewelry department

Fort Wort, Tx

- Earned and maintained Forklift certifications to unload trucks and stack pallets in warehouse- Fulfilled automotive parts orders from Ford dealerships using Warehouse inventory software system (MOMS) to identify which parts were available and where they were located - Used handheld scanning device while packing automotive parts to ensure each item was deducted from inventory- Identified the fastest option and communicated driver routes for distribution and prepared shipping forms for loader using MOMS system