Stacy Huston

Stacy Huston Email and Phone Number

Operations Manager Customer Experience @ Alorica
Houston, TX, US
Stacy Huston's Location
Greater Houston, United States
About Stacy Huston

Cybersecurity professional deeply passionate about the field of cybersecurity. Through my professional journey I have acquired technical skills in network security, threat detection, and incident response. I am driven by a vision of a secure digital future. Finding complex challenges fun and exciting, I chose cybersecurity to combine my problem-solving skills with the mission of safeguarding digital landscapes and helping others. My diverse career journey includes roles in Management, Talent Acquisition, Technical Support, and Customer Service. These experiences have honed my leadership, analytical, and critical thinking skills, preparing me to excel in the cybersecurity domain. I am eager to connect with industry professionals, recruiters, and potential employers who share my enthusiasm for cybersecurity innovation. Let's collaborate to create a safer digital world and explore opportunities for mutual growth and success. Feel free to reach out—I welcome new connections and meaningful conversations.

Stacy Huston's Current Company Details
Alorica

Alorica

View
Operations Manager Customer Experience
Houston, TX, US
Website:
alorica.com
Employees:
64087
Stacy Huston Work Experience Details
  • Alorica
    Operations Manager Customer Experience
    Alorica
    Houston, Tx, Us
  • Alorica
    Talent Acquisition Recruiter
    Alorica Jul 2024 - Present
    Greater Houston
    •Conducted interviews to assess candidate qualifications, ensuring alignment with role requirements and company culture•Successfully hired top talent in a fast-paced, high-volume recruiting environment, consistently meeting deadlines and hiring goals•Utilized applicant tracking systems (ATS) to manage large candidate pipelines, ensuring accurate documentation and streamlined hiring processes•Built and maintained positive relationships with candidates, providing an exceptional experience throughout the interview and onboarding process
  • Alorica
    Talent Acquisition Manager
    Alorica Sep 2022 - Jan 2024
    Remote
    •Analyzed hiring trends and data to forecast staffing needs, optimizing recruitment processes and resource allocation, resulting in a continued improvement in hiring efficiency•Increased applicant pool by 50% through innovative sourcing strategies, targeted outreach, and social media campaigns•Conducted comprehensive interviews and assessments, ensuring alignment with company culture and job requirements, contributing to an increase in successful placements•Trained and mentored a team of 5 recruiters, enhancing their skills and boosting team productivity by showcasing leadership and coaching abilities
  • Alorica
    Talent Acquisition Specialist
    Alorica Jun 2021 - Sep 2022
    Salem, Virginia, United States
    •Contributed to 100% reduction in hiring risks by maintaining compliance and ensuring candidate reliability, when facilitating background and reference checks•Utilized applicant tracking systems to manage candidate data, streamlining recruitment workflows and improving efficiency•Sourced and Screened over 200 applicants monthly, ensuring a robust talent pipeline for various positions•Provided constructive feedback to unsuccessful candidates, fostering positive candidate experiences and maintaining professional relationships, enhancing employer brand reputation
  • Alorica
    Operations Team Manager
    Alorica Sep 2019 - Jun 2021
    Bluefield, West Virginia, United States
    •Led a team of 20+ employees, driving performance improvements and achieving a continued increase in operational efficiency, by demonstrating strong leadership and team management skills•Improved overall performance metrics 20% by analyzing data to identify trends and areas for improvement•Developed and implemented process improvements, enhancing productivity, showcasing strategic planning and execution abilities•Resolved escalated issues and conflicts, maintaining a high standard of service and customer satisfaction, contributing to a reduction in customer complaints and escalations
  • Ibex Global
    Customer Service Representative And Sales Specialist
    Ibex Global Dec 2018 - Sep 2019
    Beckley, West Virginia, United States
    •Delivered exceptional customer service, achieving a 100% customer satisfaction rate and numerous positive feedbacks, demonstrating dedication to customer-centric service delivery•Exceeded monthly sales targets by 10% through effective upselling and cross-selling techniques, showcasing strong sales acumen and persuasive communication skills•Applied CRM software to track and manage customer interactions, improving follow-up efficiency and customer retention•Instructed new hires on customer service protocols and sales techniques, ensuring consistent service quality and team proficiency, contributing to a reduction in onboarding time
  • Dish Network
    Customer Service Supervisor
    Dish Network Aug 2015 - Mar 2018
    Bluefield, West Virginia, United States
    •Supervised a team of 25+ employees, fostering a collaborative environment and boosting team performance, demonstrating strong leadership and team-building skills•Oversaw daily operations, ensuring adherence to company policies and achieving a 95% compliance rate, demonstrating commitment to operational excellence and regulatory compliance•Created and executed training programs, enhancing team skills and reducing onboarding time, showcasing expertise in talent development and training management•Analyzed performance metrics and implemented improvement plans, resulting in an increase in productivity, showcasing analytical skills and strategic problem-solving abilities
  • Dish Network
    Technical Support Specialist
    Dish Network Dec 2014 - Aug 2015
    Bluefield, West Virginia, United States
    •Addressed complex technical issues for satellite television customers, ensuring minimal downtime and enhancing user satisfaction•Diagnosed connectivity problems related to satellite signals, hardware, and software, implementing effective solutions to restore service promptly and increase one call resolutions •Supplied expert guidance and support to customers and field technicians, improving troubleshooting efficiency and service quality•Organized comprehensive training sessions for new hires on satellite television systems and connectivity protocols, boosting team competence and performance

Stacy Huston Education Details

Frequently Asked Questions about Stacy Huston

What company does Stacy Huston work for?

Stacy Huston works for Alorica

What is Stacy Huston's role at the current company?

Stacy Huston's current role is Operations Manager Customer Experience.

What schools did Stacy Huston attend?

Stacy Huston attended Academy Of Careers And Technology, Homeschool Of West Virginia, Bluefield High School.

Who are Stacy Huston's colleagues?

Stacy Huston's colleagues are Alexa Gonzalez, Abbi Gale Jovellano, Marcela Karime Cordero Dominguez, Felicia Griffith, Rafael Trevino, Martinez Marcos, Veronica Romero.

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