Stacy Watson Email & Phone Number

Nashville, Tennessee, United States

Developed a refund team that yielded a 627% improvement in processing time in 2021 and successfully processed over 11,745,654.32 USD in refund transactions with no fraudulent activity reported. Ensured Unapplied funds on the customers, capital markets, corporate, and special accounts were applied. SME for Oracle implementation regarding Direct Debits for the Canadian region. Spearheaded Refund processes for the CASH department, Handled 600+ refund requests monthly, and trained the refund team in the Oracle application. SME for refund functionality, fraud deterrent via 2FA verification customer calls. Trained Cash department representatives in proper phone etiquette to speak to customers to obtain updated bank information to compensate for changes to customer information due to pandemic interference.

Responsible for reviewing, analyzing, and processing post-funding title documents for retail and commercial loan files. Ensured the accuracy of title documents before being imaged and processed. Provide additional support to the Southeastern Region. Actively cultivate relationships with dealers, vendors, and document analysts.

Nashville, Tennessee, United States

Provided internal support to all Middle Tennessee Advance Financials Stores. Served as a fraud liaison and customer support representative in processing loans and check cashing services. Led a team of 10 employees in the online department providing technical assistance to clients regarding the Online Loan Platform.

Green Belt Certified, Six Sigma

Associate'S Degree, Music Business/ Audio Engineering

Media Marketing/ Game Design