Stacy Knowles Email & Phone Number

Florida, United States

Tampa, Florida, United States

Issuance of project work packages, permits, drawings, and any other work specific requirements to contractors and field personnel via Project Central for underground and overhead work. Maintain a current/daily up-to-date construction notes on all pending work packages from Construction Staff and subcontractors.Responsible for sending timesheets and tracking documents to construction managers for approval by our client.Assist in generating reports, records, correspondence, and other documentation related to the performance of the work.Build and maintain relationships with both internal departments and external contractors. Manage ever-changing priorities.Participation and completion of corporate required health and safety requirements/training and adherence of Contractor specific health and safety requirements.

United States

Issuance of project work packages, permits, drawings, and any other work specific requirements to contractors and field personnel via ProjectWise/Deliverables Management. Responsible for creation and reconciliation of VPOR’s, Unit rates, and material requests for each work order that is sent out to contractors. This includes any UG (underground, boring, trenching), and AE (aerial) work. Maintain a current/daily up-to-date status on all pending work orders from Construction Staff and subcontractors.Maintain close-out trackers to ensure every step of the closeout process has been met. Assist in redline/blueline corrections. Responsible for approval of all contractor invoices. Assist in generating reports, records, correspondence, and other documentation related to the performance of the work. Work with contractors directly with any billing issues or concerns.Ensure all permits for each work order have been received (and initiated, if needed), verified for accuracy/length of permit days. Request extensions for any permits as needed.Build and maintain relationships with both internal departments and external contractors. POC for all facility locating issues/concerns/updates both internally and externally. Manage ever-changing priorities daily.Notarize documents required for the project.Participation and completion of corporate required health and safety requirements/training and adherence of Contractor specific health and safety requirements.

Florida, United States

Manage calendar for Regional Sales Manager.Input, process and track Gas Service Agreements, Gas Management Agreements and Gas Marketer Agreements for 12 Account Manager’s daily.Review monthly commission reports to ensure accuracy and send final commission reports to Payroll for payment.Ensure all equipment and piping sales packages are accurate and that each contract is fully executed.Receive all customer payments for sales, ensure accuracy of payment and send payments to Accounts Payable for processing.Ensure all Account Manager employee files are maintained and up to date.Process monthly invoices and review employee expenses.Reporting of production/signing reports monthly to Account Managers and Regional Manager.Order and distribute office supplies and company mail.

Tampa, Florida, United States

(Position was eliminated)Assisted technicians in the transition of Verizon Communications to Frontier Communications.Supervised team of 18 technicians who installed and repaired FiOS and Copper service.Managed and evaluated individual technician and team performance against performance expectations. These results were covered with the technicians monthly/quarterly/mid-year and yearly utilizing positive performance management. Maintained an excel spreadsheet of all results to show month over month production progression.Managed all direct employee issues, personal issues and processes, including ensuring team was current on all departmental training and provided refresher training as needed.Partnered with Human Resources and Labor Relations and Chief/Local Union Steward to ensure best course of actions for technician discipline issues and/or concerns.Partnered with our Dispatch Center to ensure customer service commitments were being met.Played key role in employee grievance process, meetings and resolutions.Responsible for ensuring accuracy and approval of technician’s time and managed an overtime budget. This also included managing personal time off requests.Conducted monthly quality and safety observations. Reviewed results individually with each technician, both positive and negative.Conducted monthly, and as needed, team meetings with technicians to cover any safety topics and new processes and/or procedures or employee communications.Assisted in resolving any technical assistance or job site questions while technicians were at the customers premise.Resolved customers issues/concerns via customer premise visit, email, or phone calls. This also included approving customer reimbursements for damage to personal property.Submitted and managed disability claims, Workman’s Comp claims, leave of absence request and sick time.

Tampa, Florida, United States

Managed the email and schedule's for 2 Area Manager's in Microsoft Office 2010. Managed management schedule, on-call week's and vacation/personal time tracking for 14 management employee's, and 2 hourly employee's. 2 Area Manager's, 12 Local Manager's and 2 Administrative Support Clerk's. Answered and managed incoming calls while recording accurate messages from customers, technicians and other Verizon employee's. Planned and coordinated logistics and materials for staff meetings, training or team member site visits. Creation and submission of monthly expense reports for Area Manager's and Local Manager's. Paid monthly invoices for utilities, customer reimbursements, etc. Ordered and distributed office supplies while adhering to a fixed office budget. Coordinated domestic travel arrangements, including booking airfare, hotel and transportation for all managers. Managed office supplies, vendors, organization and upkeep. Directed guests and routed deliveries and courier services. Greeted/screened numerous visitors, including VIPs, vendors and interview candidates. Helped distribute employee notices and mail around the office. Maintained a clean reception area, including lounge and associated areas. Assisted with event planning, including associated travel and logistical arrangements. Completed data entry, tracked resumes and maintained the applicant tracking system.Obtained signatures for financial documents and internal and external invoices. Responsible for adhering to grievance process. Set-up meetings and gathered all minutes taken for these meetings. Managed 2 Area Manager's schedules and e-mail's in Microsoft Office 2010. Maintained employee files. Ordered all ID Badges and access cards for technicians and managers.