• Performed all check-in and check-out tasks• Managed online and phone reservations• Informed customers about payment methods and verify their credit card data• Registered guests collecting necessary information (like contact details and exact dates of their stay)• Welcomed guests upon their arrival and assign rooms• Provided information about hotel, available rooms, rates and amenities• Responded to clients’ complaints• Liaised with housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs

• Retail sales for small businesses //processing incoming requests from websites (e-commerce) and phones, consulting, support customer deliveries, post sales service//• Marketing research • Marketing materials preparation //marketing full cycle// • Organization of participation in the international fairs //concept development, selection and interaction with contractors, production of samples and handouts, managing the staff work at the stand, consulting visitors//• Event marketing //holding client conferences with participation of more than 100 people//• Company’s websites design // filling out the brief, selection of the subcontractor, semantic core collection, technical specification, website content//• Web content management //ACHIEVEMENTS: TOP-5 position for keywords in Google and Yandex search engines//• Email marketing //base formation and segmentation, conducting newsletters, triggers and resuscitations//.

• Design of company’s merch• Marketing materials preparation• Event marketing• Web content management

• Entering order information, keep records into CRM, scheduling customer deliveries and installation, after sale service• Store management • Merchandising• Sales