Stacy Lilley Email and Phone Number

Post Project Support Project Manager supporting the PMO with project issues with resolutions and solutions Works with Engineers and factory Engineers to assist with factory failures and or orders holdsCollaborates to ensure consistency of project setup, adherence to standard practices and continuous improvement Administers and manages the configuration of process related tools, reporting tools, and associated technologiesProblem solving and conflict resolution to enhance internal and external customers Assist with setting up onsite deployments for customer issuesProvides training and mentoring for team membersOffers resolutions to an assortment of customer problems and/or requestUnderstands and applies principles, concepts, theories, technologies and standards of professional field

Configuration Management and oversight of service delivery process with a CS revenue of $1.5 million.Collaborates to ensure consistency of delivery, adherence to standard practices and continuous improvement Administers and manages the configuration of process related tools, reporting tools, and associated technologiesAssist program or process development and implementationAssigned to basic service delivery processes and associated projectsProvides training and mentoring for team membersDriving customer experience by integrating project management best practices.Received the Dell Champion Award

Managed relationships with customers, Order management and Finance Controller. Handled daily sales activities and supported HIED/K-12 relationship accounts with a combined buying power of $80M Maintain premier pages with 47% EPEN rate Manage daily sales activities and support HIED/K-12 relationship accounts with a combined buying power of $80MResolve order issues by contacting customer/sales rep and all appropriate resourcesWork with Operations with problem orders and expedite ordersProcess complex CFI projects/configurations/VALS, EMC and merge center ordersOperations lead of Florida’s Direct Sales Team 08/2011-01/2012Work correcting customer sat issues to promote Dell’s NPS scoreAssist program or process development and implementationAssigned to basic service delivery processes and associated projectsProvides training and mentoring for team members

Held the Team Lead position in both Higher Education and State and Local Gov’t departments. Served as backup to Supervisor I worked any ordering/factory issues that created customer issues or delays. Resolving all issues in timely manner to prevent customer sat issues.Trained India OP’s order processing skills Process Complex orders / configurations/VALS, Enterprise and Merge Center OrdersFinance Employee of the Year FY’04Finance Employee of the Quarter Q2 FY’06