Stacy Lorenz Email & Phone Number

As someone who loves to help others reach their goals, I am passionate about connecting extraordinary people to exciting opportunities. I am able to use strong researching, communication, writing and leadership skills to assist great organizations in finding that special person who will be the perfect match for their team! Because I am committed to your success, I am especially focused on using new technologies which differentiate us from the rest when it comes to social recruiting, sourcing… Show more As someone who loves to help others reach their goals, I am passionate about connecting extraordinary people to exciting opportunities. I am able to use strong researching, communication, writing and leadership skills to assist great organizations in finding that special person who will be the perfect match for their team! Because I am committed to your success, I am especially focused on using new technologies which differentiate us from the rest when it comes to social recruiting, sourcing platforms, and candidate engagement. Furthermore, when combined with my enthusiasm for this work, my strong facilitation and negotiation skills, exceptional resourcefulness, listening skills, and match-making abilities will go a long way in helping elite candidates connect with the best employers. Let's connect and talk about how North Star Staffing Solutions can help your career or organization! Show less

I pride myself in providing the perfect match candidate to our clients.

I respond to inbound customer inquiries from my home office while providing white glove customer service. Clients have included:• AT&T Mobility• Intuit• AAA• PBS

Allentown, Pennsylvania Area

As an IT Analyst, my main function was to act as a liason between hospital departments, IS, and outside vendors.

Allentown, Pennsylvania Area

Facilitates equipment requests for LVHHN users. • Processes and monitors requests from initiation until closure for hardware and/or software. • Coordinates user moves with key players within Information Services such as Telecom and technicians.• Proficient in using Crystal Reports.• Works with vendors to receive equipment and software in a timely manner. • Processes all purchase orders, invoices, corporate card statements, and out of pocket expenses for Information… Show more Facilitates equipment requests for LVHHN users. • Processes and monitors requests from initiation until closure for hardware and/or software. • Coordinates user moves with key players within Information Services such as Telecom and technicians.• Proficient in using Crystal Reports.• Works with vendors to receive equipment and software in a timely manner. • Processes all purchase orders, invoices, corporate card statements, and out of pocket expenses for Information Service’s personnel according to Internal Audit standards. • Main point of contact for Information Services Directors, the Accounts Payable Department, and Materials Management.• Researches charges in each cost center’s monthly expenditure report. Reports discrepancies to the Director level accordingly and works with Accounts Payable to reclass charges as needed.• Tallies and records monthly FTE budget, operating budget, and capital budget figures for HBI.• Reviews StrataCap monthly and reports missing purchases to the Finance department.• Acts as a back-up for New Hire Employee Orientation. Created Finance power-point presentation for the orientation class. • Utilizes RASMAS to investigate possible equipment recalls. Show less

Allentown, Pennsylvania Area

Responsible to schedule, forecast, and benchmark for 35 call center personnel handling 2.4 million inbound calls annually. The calls focused on internal paging, patient calls and an answering service for the physicians. The environment was 24 hours a day, 7 days a week, 365 days a year. This position reported directly to the Operations Manager.• Participated in bi-weekly after hour on-call rotation with the Operations Manager. This position was responsible for handling any after hour… Show more Responsible to schedule, forecast, and benchmark for 35 call center personnel handling 2.4 million inbound calls annually. The calls focused on internal paging, patient calls and an answering service for the physicians. The environment was 24 hours a day, 7 days a week, 365 days a year. This position reported directly to the Operations Manager.• Participated in bi-weekly after hour on-call rotation with the Operations Manager. This position was responsible for handling any after hour issues that are escalated from the Team Leader onsite. • Implemented a daily report which measured service levels abandon percentages and average length of wait time for each queue in the call center. • Implemented a weekly report for each Telecom Service Representative which measured the number and type of calls taken, their talk time, not ready time, wait times, adherence percentage, and ranked them against their peers.• Utilized Erlang C formula to construct a forecasting model for future schedules based on past call center performance.• Administered bi-weekly Telecom Service Representative schedules, coordinating their paid time off to ensure 24x7x365 coverage.• Administered the Information Services Help Desk and its daily and weekly reporting using the Meridian ACD reports.• Functioned as the database administrator for the Xtend Tele-Management system which includes a directory module, paging module and physician answering service module. Additionally, participated in weekly conference call with the vendor to review system performance issues and coordinated long-term solutions.• Functioned as the daily caretaker of the Xtend hardware which included a file server, primary page server, secondary page server, a fax server and the interface between the patient information system and the Xtend Tele-Management system.• Proficient in using MS Access to create and maintain databases. Show less

Allentown, Pennsylvania Area

Responsible for the supervision of ten to fifteen Telecommunications Service Representatives and the Call Center facility between the hours of 7am and 3:30pm.• Utilized monitoring and coaching sessions to adhere and improve the quality of service received by incoming callers. • Maintained a progressive client relationship with answering service clients through daily reporting and on site visits. • Documented and responded to inbound caller complaints regarding quality of… Show more Responsible for the supervision of ten to fifteen Telecommunications Service Representatives and the Call Center facility between the hours of 7am and 3:30pm.• Utilized monitoring and coaching sessions to adhere and improve the quality of service received by incoming callers. • Maintained a progressive client relationship with answering service clients through daily reporting and on site visits. • Documented and responded to inbound caller complaints regarding quality of service. • Functioned as Human Resource generalist to direct report staff, which included payroll time-sheet verification and disciplinary actions.• Conducted initial interviews to determine if applicants met minimum call center requirements.• Actively participated in the installation of Xtend Tele-Management system (1998) and Meridian ACD system (1999).• Utilized Meridian ACD, Meridian Terminal Emulator reporting, and MS Office Show less

Allentown, Pennsylvania Area

Received and processed incoming calls from patients, their family members, and physicians focusing on internal paging, a physicians’ answering service and general hospital information.• Facilitated peer training for each newly hired Telecom Service Representative.• Consistently performed as a one of the top three Telecom Service Representatives during tenure based on established call center benchmarks.• Utilized Amtelco physician answering service software, Xtend Tele-medicine… Show more Received and processed incoming calls from patients, their family members, and physicians focusing on internal paging, a physicians’ answering service and general hospital information.• Facilitated peer training for each newly hired Telecom Service Representative.• Consistently performed as a one of the top three Telecom Service Representatives during tenure based on established call center benchmarks.• Utilized Amtelco physician answering service software, Xtend Tele-medicine software and IDX patient information system. Show less

Allentown, Pennsylvania Area

Responsible for ensuring day to day operations of store and supervising of sales associates staff.Responsible for scheduling sales associates support of merchandise area to meet revenue projections.Responsible for conducting initial contacts and interviews with prospective sales associates.Responsible for training and developing of sales associates.Increased same store revenue over previous year 4%.